Become a Contact Centre Representative with GreenShield and engage with clients during vital health and financial conversations. This role requires a confident communicator who thrives under pressure. Engage directly with members and clients through phone, chat, and email to provide reliable assistance.

Your bilingual communication skills in English and French are essential for addressing concerns efficiently while navigating a busy contact center. Each interaction is an opportunity to offer clarity and solutions to those in need. Key Responsibilities:

- Ensure consistent and respectful customer service delivery
- Achieve and maintain quality and performance benchmarks
- Foster an inclusive and accountable team environment
- Support members with professionalism and empathy
- Adapt to current technologies and service changes Requirements:
- Experience in a fast-paced service environment
- Fluency in English and French communication
- Proficiency with various technological systems
- Ability to remain composed during complex calls
- Teamwork experience and collaborative mindset Use your skills to help make a difference with GreenShield's dedicated team.

📌 Contact Centre Representative at GreenShield (Montreal)
🏢 GreenShield
📍 Montreal