Drive Canadian business success as a Customer Care Associate at EDC. This hybrid role in Ottawa requires bilingual skills to efficiently respond to customer needs across multiple channels.

The position is available as a permanent role or 10-month contract, providing a supportive environment for personal and skilled growth. You will interface with EDC customers and partners, ensuring a seamless experience from inquiry resolution to service engagement. Your ability to problem-solve and communicate effectively in English and French will be key in enriching customer relationships and optimizing service delivery.

Key Responsibilities:



• First point of contact for EDC customer inquiries • Provide detailed product and service information • Facilitate the onboarding of MyEDC account holders • Collaborate with internal teams to ensure customer satisfaction • Ensure compliance with service level agreements

Requirements: • Relevant degree or combination of education and experience • Fluency in English and French, both written and verbal • Experience in customer service within a contact center • Proficient in computer applications • Strong analytical and customer engagement skills

Make a meaningful impact at EDC by applying your bilingual communication strengths to enhance customer care.

📌 Customer Care Associate for EDC (Montreal)
🏢 Export Development Canada | Exportation et développement Canada
📍 Montreal