Become a part of Purolator's team as a Shipment Resolution Support Representative in Pembroke, ON. Focus on resolving shipment issues while ensuring exceptional customer service. You will address package delivery problems that require close coordination with customers and internal stakeholders.
The position is part-time from Monday to Friday, emphasizing solid operations management skills and procedures for effective shipment handling. Make a significant impact in logistics and customer service. Key Responsibilities:
- Reach out to customers for package resolution
- Organize undelivered freight and assess damages
- Get packages ready for redelivery with proper tracking
- Inspect and document damaged shipments
- Leverage Salesforce to manage shipment cases Requirements:
- 3 months experience in a customer service role
- Knowledge in operations management
- Understanding of shipping and receiving practices
- Ability to work effectively in various environments
- Strong problem-solving and communication abilities Play a key role at Purolator to enhance operational efficiency and customer satisfaction.