Lead customer satisfaction efforts as a Customer Experience Manager at Mark's Stores. Make a lasting impact by guiding a dedicated team to enhance the shopping experience. As a vital part of the store leadership team, your role is to spearhead customer experience initiatives and support operational efficiencies.

You'll partner with the Store General Manager to recruit talent and effectively manage schedules. By encouraging a culture of recognition, you will lead your team to apply customer feedback and improve service delivery consistently. Key Responsibilities:

- Hire and cultivate a diverse team for the store
- Manage scheduling to ensure effective operations
- Coach team on loyalty programs for customer engagement
- Address and resolve customer escalations efficiently
- Analyze customer feedback for continuous improvement Requirements:
- Strong leadership experience in retail environments
- Excellent communication for all levels of interaction
- Ability to solve problems effectively
- Customer-focused approach with solid interpersonal skills
- Results-oriented mindset focusing on sales metrics Enhance customer satisfaction and operational outcomes at Mark's Stores.

📌 Customer Experience Manager Role at Mark's (North Bay)
🏢 Canadian Tire Corporation
📍 North Bay