Trioworld North America (TWNA) is an industry leader and innovator in stretch film solutions. It has a legacy dating back to its origins in 1972 as a polybag manufacturer.

Trioworld North

America started production of plastic films in 1997 and is a leading producer and supplier of premium load security solutions based on High Performance stretch film to customers within distribution, beverage, food, consumer goods, e-commerce, and other industrial packaging. The Company has a strong market position in the US and Canada. Head office is in Ajax, Ontario, Canada and our first US manufacturing facility is open in Brownsburg, Indianapolis.

TWNA has been at the forefront of innovation and development in the film industry with our commitment to providing high quality products and superior customer satisfaction.

To learn more, visit us at https://www.trioworld.com/

Core Values

At Trioworld North America, we are committed to re-thinking plastic and becoming number one in circularity within the flexible packaging industry. Together with our partners and customers, we want to be a leader who actively pushes the industry forward, changing it for the better.

Sustainability is at the heart of everything we do. It is the driving force for our business and our people. We push boundaries of what is possible through product innovation, and we take responsibility for our operation, economically, socially, and environmentally.

Job Summary:

This full-time, onsite role is dedicated to managing the entire customer lifecycle. You will provide daily account support, understand customer needs, and resolve any issues they encounter. You will identify and implement opportunities for efficiency while ensuring positive interactions and touchpoints. Success in this role is demonstrated by your ability to effectively communicate and coordinate across all business levels and take ownership of the customer journey.

Essential Responsibilities:

- Maintaining a positive, empathetic and professional attitude toward customers at all times




- Responding promptly to customer inquiries
- Maintain full knowledge and continuously learn all details about our products
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues and departments
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide qualified customer support
- Help Customers with questions regarding product and order status
- Process orders (receive, price and confirm with in a 24-hour time period)
- Hold a role in sales by helping customers understand our products
- Communicating with the Sales team regarding upcoming orders and pricing changes
- Reviews customer order patterns and acts on efficiency opportunities
- Takes ownership of customer problems and issues and applies critical thinking and problem-solving abilities
- Takes actionable and clear steps to resolving customer complaints in a timely manner
- Cross training of all product lines and provide back up coverage
- Makes suggestions/recommendations to customers based on which of our products best suits their needs
- Participates and conducts monthly inventory count

Qualifications & Requirements:

- High school diploma, general education degree or equivalent
- Prior experience in manufacturing customer service
- Able to effectively communicate both verbally and in writing with all levels of the organization, customers as well as external stakeholders
- A positive attitude and willingness to continuously develop skills




- Ability to work well as part of a team (positive team player attitude) and is outgoing, versatile, enthusiastic and charismatic
- Ability to quickly adapt in a rapidly changing environment
- Self-starter with enthusiasm to grow within a company
- Strong proficiency with Microsoft Office Suite
- High degree of organizational skills and time management skills.
- Excellent communication skills and command of the English language
- Strong attention to detail and customer service skills including de-escalation
- Basic mathematical skills
- Solid analytical, critical thinking and problem-solving skills
- Open to, accepts and easily adapts to change
- Solid ability to multitask
- Works well under pressure and deadline oriented
- Exercises a continuous learning mindset
- Able to work independently

**Please note this is a full-time and 100% onsite role. We are located in Ajax, Ontario close to Hwy 401 and accessible via public transit, free parking is available. Remote/Hybrid work is not available for this position. Working hours are 9am – 5pm Monday to Friday with additional hours as needed during high volume periods.

How to Apply:

Interested candidates may forward resumes and cover letters via Indeed, include the job title in the subject line. We thank all applicants in advance, however only those under consideration will be contacted.

Trioworld invites applications from all qualified individuals. We are committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.

Trioworld is committed to being an accessible and inclusive workplace. Should you require any accommodations through any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Pay: $62,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Experience Specialist (Ajax)
🏢 Trioworld
📍 Ajax