Make a difference at March Networks as a Customer Operations Specialist focusing on IT service insights. This bilingual position emphasizes customer satisfaction and operational excellence.

Reporting directly to the Manager of Customer Operations, your role involves providing top-notch support for escalated customer issues and ensuring timely order fulfillment. You'll play a vital part in facilitating communication between various departments to uphold customer satisfaction in the video surveillance industry.

Key Responsibilities: • Resolve complex issues with a focus on customer service • Act as a subject matter expert for product inquiries • Ensure productive order flow and delivery solutions • Manage SAP order processing and tracking • Prepare invoices for international shipments

Requirements: • Relevant college diploma or equivalent experience • 5+ years in a technology-focused customer service environment • Proven SAP Order Management skills • Strong office software proficiency • Resilient and able to work under pressure

Bring your expertise to a role that values support and growth at March Networks.

📌 Customer Operations Specialist at March Networks (Montreal)
🏢 CMHC - SCHL
📍 Montreal