About Sunvim North America

Sunvim North America is a leading home-textile company that develops and produces products including bath, bedding, kitchen textiles, cushions and pet products to many of North America’s leading retailers.

Our Waterloo team works closely with our customers and overseas manufacturing throughout the entire product and order lifecycle. We operate in a fast-moving, entrepreneurial environment where initiative is encouraged, strong performance is recognized and employees have the opportunity to expand both their responsibilities and their careers.

The Chance

We are seeking a highly organized and commercially minded Customer Service and Sales Operations Analyst to become an important link between our customers, sales team and overseas facilities.

The successful candidate will take ownership of customer purchase orders and help manage the process from initial order receipt and factory submission through production, shipment and final delivery.

The role combines customer communication, order management, data analysis and international coordination. It is ideally suited to someone who enjoys taking ownership, solving problems and keeping multiple priorities moving forward.

Key Responsibilities

- Serve as a key day-to-day contact for assigned customer accounts.
- Receive, review and process customer purchase orders accurately and promptly.
- Confirm pricing, quantities, delivery dates, shipping terms and other order requirements.
- Maintain customer order reservations, projections and commitments.
- Communicate order confirmations, changes, delays and other relevant updates to customers.
- Develop a strong understanding of each customer’s systems, processes and expectations.
- Build professional, responsive and trusted customer relationships.




- Coordinate with factory teams regarding order acceptance, production capacity and delivery requirements.
- Ensure that product specifications, quantities, packaging, labelling and shipping instructions are clearly communicated.
- Monitor production and shipping timelines and proactively identify potential issues.
- Help ensure that orders are produced and shipped according to customer requirements.
- Maintain accurate open-order, shipment and customer-account information.
- Monitor important dates, customer commitments and outstanding action items.
- Identify inconsistencies, risks and opportunities within customer and order data.
- Support sales forecasting, customer planning and internal business reviews.

What We Are Looking For

- Preferred Post-secondary education.
- Previous experience in customer service, sales operations, order management is ideal, however, in lieu of experience, we welcome applicants from recent graduates.
- Strong analytical skills and proficiency with Microsoft Excel.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and a strong sense of accountability.
- The ability to organize multiple orders, priorities and deadlines simultaneously.
- Confidence communicating directly with customers and international factory teams.
- A proactive mindset with the ability to anticipate issues and take action without waiting to be directed.

What We Offer

- A key role within a successful and growing North American business.
- Direct exposure to major retail customers and international manufacturing operations.
- A collaborative, entrepreneurial working environment.
- The opportunity to influence processes and contribute ideas.
- Competitive compensation and benefits.
- Genuine potential for increased responsibility and career advancement.

Pay: $40,000.00-$60,000.00 per year

Work Location: In person

📌 Customer Service and Sales Operations Analyst (Waterloo)
🏢 Sunvim North America
📍 Waterloo