The Company

Established in 1996, Enerpro Systems Corp. is a market leader in advanced building energy management systems. We combine state of the art technologies and services to reduce the cost and consumption of energy and water while reducing greenhouse gas emissions. The company specializes in multi-family residential and commercial developments in British Columbia and Alberta.

We have a talented and dedicated team that is passionate about the environmental and financial benefits it provides to our clients.

The Role

Enerpro Systems Corp. is looking for an extremely organized, full-time Customer Service Coordinator to join our team.

The objective of this position is to serve as the main point of contact for meter account customer service and to provide administrative and bookkeeping support for our service contracts. The primary responsibilities include customer service, account administration, data entry, and general bookkeeping duties.

Key Responsibilities

- Responding to account holder, property manager, etc. calls and emails.
- First level of escalation for account holders, property managers, etc. inquires/complaints.
- Coordinate & schedule customer service calls.
- Check for overdue accounts and follow up directly with account holders and property managers as required.
- Track of account holders moving in and out and assist with setup, maintenance, and closing of customer accounts.
- Assist Account Administration team with importing meter reading invoicing and payment processing.
- Assist Account Administration team with other general duties and tracking.
- Familiarized with service agreements, property utilities,



and recovery rate calculations and methods for all properties.

Key Requirements

- Minimum three years of customer service experience and worked with or for property management companies.
- Experience using MS-Office (e.g. Excel, Word) and scheduling software (e.g. Bookings). Experince with accounting software (e.g. Sage Accounting) a benefit.
- Familiar with sub-metering systems is a benefit
- Strong customer service skills
- Strong verbal and written communication skills
- Highly organized, effective, and detail oriented
- Ability to multi-task and work under pressure
- Ability to maintain confidentiality and handle sensitive information
- Experience working independently and in a team-oriented environment

Enerpro Systems provides a competitive salary and benefit package. To apply, please submit your resume and cover letter stating your salary expectations.We thank all candidates for their interest. We will only be contacting the individuals that are invited for an interview. Job Type: Full-time

Pay: $52,000.00-$62,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match

Ability to commute/relocate:
- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- How many years of experience working with or for property management companies in a customer service or property administrator position?

Education:
- Bachelor's Degree (preferred)

Experience:
- Customer Service: 3 years (required)
- Account Administration: 1 year (preferred)

Work Location: In person

📌 Customer Service Coordinator (North Vancouver)
🏢 Enerpro Systems
📍 North Vancouver