We’re Growing — Join Our Team!

Vancouver Laser & Skin Care Centre is expanding, and we’re looking for an experienced and enthusiastic Customer Service Lead to help support our growing team and ensure our clients receive an exceptional experience every time they interact with us.

This role is ideal for someone who is naturally great with people, highly organized, confident handling challenging situations, and enjoys taking responsibility for keeping a busy customer service team running smoothly.

You’ll work closely with clinic leadership while also being actively involved in the day-to-day client experience.

What You’ll Be Doing

Customer Experience & Service

- Set the standard for exceptional customer service across the clinic
- Welcome and assist clients in person, by phone and through digital communication
- Build strong relationships with current and existing clients
- Assist with client questions regarding treatments, services, skincare and clinic policies
- Handle more complex client concerns and help resolve issues professionally and efficiently
- Follow up with clients when additional attention or service recovery is required
- Identify opportunities to improve the overall client experience

Team Leadership

- Provide day-to-day guidance and support to our Patient Experience/Customer Service team
- Help train and onboard new team members
- Ensure customer service standards, processes and clinic policies are consistently followed
- Support the team during busy periods and help prioritize workflow
- Provide coaching and feedback to help team members develop their skills
- Lead by example and contribute to a positive, accountable and supportive team environment





Scheduling & Clinic Coordination

- Help ensure provider schedules are managed effectively
- Oversee appointment booking, confirmations, rebooking and waitlists
- Identify scheduling gaps and opportunities to improve clinic flow
- Coordinate with treatment providers and other departments throughout the day
- Help manage last-minute changes, cancellations and client requests

Sales & Relationship Building

- Help clients understand the treatments, services and skincare available at VLSC
- Support the team in confidently recommending appropriate products and services
- Encourage rebooking and ongoing client relationships
- Help ensure inquiries and potential new clients receive timely follow-up
- Support clinic promotions and client initiatives

Administration & Operations

- Ensure client records and information are maintained accurately
- Assist with transactions and front-desk procedures
- Help maintain consistent customer service processes and procedures
- Identify recurring issues and bring solutions to clinic leadership
- Support daily clinic operations wherever needed

Who We’re Looking For We’re looking for someone who is:
- Warm, confident and highly professional
- An excellent communicator who genuinely enjoys working with people




- Experienced in customer service and comfortable taking a leadership role
- Calm and solutions-focused when handling difficult or sensitive situations
- Organized and able to manage multiple priorities in a busy environment
- Comfortable discussing products, services and sales
- Able to coach and motivate others while maintaining accountability
- Reliable and comfortable taking ownership of problems through to resolution
- Interested in beauty, skincare, wellness and medical aesthetics

Previous experience in medical aesthetics, beauty, luxury retail, hospitality, healthcare or another high-touch customer service environment is an asset. Previous supervisory or team-lead experience is strongly preferred. Why Join VLSC?

Vancouver Laser & Skin Care Centre is an established medical aesthetics clinic that continues to grow and evolve. We're looking for people who want to grow with us and play an active role in what comes next.

We offer

- $22–$25/hour, depending on experience
- Staff pricing and discounts on treatments and skincare
- Ongoing education and training
- Opportunities for increased responsibility and career growth
- Exposure to leading aesthetic technologies and treatments
- On-site gym access
- A busy, professional and supportive team environment

Interested? Please send your resume along with a brief introduction telling us about your customer service and leadership experience and why you would be a great fit for VLSC.

Email: [email protected]

Pay: $22.00-$25.00 per hour

Expected hours: 18.0 – 40.0 per week

Benefits

- Commuter benefits
- On-site gym
- Store discount

Work Location: In person

📌 Customer Service Lead – Medical Aesthetics (Vancouver)
🏢 Vancouver Laser u0026 Skin Care Centre
📍 Vancouver