Customer Service, Sales & Operations Representative

EINKTAB Corporation

Location: Improve Canada, Vaughan, ON

Job Type: Full-time, In office

Starting salary: $42,000 + extended health and dental benefits

Work Location: In person only

About EINKTAB

EINKTAB is a growing Canadian e-commerce and distribution company specializing in E Ink technology. We are an authorized Canadian distributor of leading E Ink brands, including BOOX, PocketBook, and DASUNG.

We sell eReaders, E Ink note-taking devices, monitors, and accessories through our online store, marketplaces, and our showroom at Improve Canada in Vaughan.

As our business continues to grow, we are looking for a friendly, responsible, and tech-comfortable Customer Service, Sales & Operations Representative to join our team.

About the Role

This is a hands-on, customer-facing position combining customer service, product support, showroom sales, and day-to-day e-commerce operations.

You will be the first point of contact for many EINKTAB customers before and after their purchase. You will also help manage returns and refunds and support daily operations at our showroom.

You do not need to be an E Ink expert when you start — we will provide product and system training — but you should be comfortable learning new technology and explaining it clearly to customers.

This is a 100% on-site position at our Improve Canada office/showroom in Vaughan. Remote work is not available for this role.

Responsibilities

- Respond to customer inquiries by phone, email, and online support channels
- Help customers choose the right E Ink device based on their needs
- Assist customers visiting our showroom with product demonstrations and purchases
- Answer questions about products, orders,



shipping, returns, and warranty
- Provide basic troubleshooting and product support
- Create, update, and follow up on customer support tickets
- Assist with processing customer returns, exchanges, and refunds
- Receive returned packages and incoming shipments from UPS and other couriers
- Inspect returned products and confirm their condition according to company procedures
- Process approved refunds and maintain accurate return records
- Coordinate warranty and more complex technical cases with other team members
- Assist with showroom sales and order processing
- Learn our BOOX, PocketBook, DASUNG, and other E Ink products
- Maintain professional, friendly, and accurate communication with customers
- Help improve our customer service procedures and internal knowledge base
- Assist with other day-to-day showroom and e-commerce operations as needed

What We're Looking For
- Strong spoken and written English
- Excellent communication and customer service skills
- Comfortable speaking with customers by phone and in person
- Comfortable learning and working with technology
- Organized and able to manage multiple customer requests and operational tasks
- Responsible, patient, and detail-oriented
- Able to work independently — you may be the primary team member working in the showroom during parts of the day




- Comfortable working with computers, e-commerce systems, and online tools

Previous experience in customer service, retail sales, e-commerce, electronics, order processing, or technical support is an asset, but not required.

Interest in consumer electronics, eReaders, tablets, or E Ink technology is a strong advantage.

Why Join EINKTAB?

EINKTAB is a growing company where you can learn much more than traditional customer service. You will gain hands-on experience in e-commerce, consumer electronics, sales, customer support, returns management, and business operations.

We are a small and growing team, so your work will have a direct and visible impact on our customers and on the company.

As EINKTAB continues to expand, there will be opportunities to take on additional responsibilities and grow into a larger role within the company.

Location: Improve Canada, Vaughan, Ontario

Position: Full-time

Work arrangement: 100% on-site / in person

Starting salary: $42,000

Pay: From $42,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):
- This is a full-time, 100% in office position at our showroom at Improve Canada in Vaughan. Are you able to work on-site five days per week?
- Are you comfortable communicating with customers by phone, email, and in person?
- Are you comfortable learning new technology and explaining electronic products to customers?
- This position includes processing returns and refunds, receiving courier deliveries, inspecting returned products, and maintaining accurate records. Are you comfortable with these responsibilities?

Work Location: In person

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