Title: Customer Success Manager

Location: Vancouver, Canada (hybrid onsite)

Duration: 4 Months

Interview: WebEx Interview

What are your top 3 required skills?

For IT roles only, is Java required?

1. Customer Success Management
2. Commercial / contractual acumen
3. SASS Product experience

Responsibilities

· Manage a set of Identity SaaS customers”

They will be assigned a portfolio of existing Identity customers who use the company's software as a service.

· “Relationship building”

The person needs to maintain strong relationships with those customers—regular communication, understanding their needs, resolving concerns, and making sure they remain satisfied.

· “QBRs” = Quarterly Business Reviews





They will regularly meet with customers—typically quarterly—to review performance, usage, results, upcoming needs, issues, and opportunities.

· “Secure renewal revenue”

This is significant: they are responsible for helping retain existing customers when their contracts come up for renewal. There is a revenue/retention target associated with the role.

· “Drive incremental growth and revenue expansion opportunities”

They are also expected to find opportunities to sell more to existing customers—for example, additional products, features, users, services, or expanded contracts.

📌 Customer Success Manager in Vancouver, Canada
🏢 KPG99
📍 Vancouver