Take the helm as Tubi’s Director of Product Support Operations, leading transformative tech initiatives for a platform with over 100 million users. Shape strategies, enhance workflows, and champion user experience. This is a critical role that partners with diverse teams to execute Tubi's multifaceted technical programs, ensuring the company meets its strategic objectives.
You will draw from over seven years of experience to lead and nurture a high-performing team, managing the customer experience while maintaining direct involvement in program delivery. Your leadership will enable the adoption of AI-driven operational constructs within the organization. Key Responsibilities:
- Define strategy and roadmap for product support operations
- Lead and develop top-tier technical program management teams
- Design and oversee the execution of workflows
- Drive company-wide complex initiatives with explicit metrics
- Establish customer-centric operational models applying AI Requirements:
- Minimum 7 years in operations or technical management
- Proven ability to successfully handle complex programs
- Strong decision-making and portfolio management abilities
- Proven executive-level communication skills
- Experience in customer experience programs is advantageous Be a driving force in operational excellence at Tubi, ensuring we deliver an unmatched customer experience.
📌 Director of Technical Program Support at Tubi (Toronto)
🏢 Tubi
📍 Toronto