Type

Contract and Fulltime opportunities

Location : GTA

Havas CX is looking for a UX Director to join our Experience Design team. In this role, you will lead UX strategy and delivery across web, mobile, and enterprise platforms while partnering with clients, strategists, developers, and designers. You will provide senior UX leadership across projects, mentor UX team members, strengthen our UX practice, and support recent business opportunities across the agency.

Who you are

Strategic: Able to connect customer needs, business goals, research, and technology into clear experience strategies

Client-focused: Comfortable advising senior clients, leading workshops, presenting recommendations, and challenging assumptions

Hands on: Able to lead complex work while stepping into research, strategy, IA, flows, wireframes, and prototypes when needed A team leader: Experienced mentoring UX designers, reviewing work, and raising the quality of the team

Entrepreneurial: Always looking for better ways to deliver for clients, improve the UX practice, and contribute to agency growth

Responsibilities

As a UX Director, you will oversee the delivery of UX design and strategy projects, provide senior direction across multiple engagements, and help shape the UX practice at Havas CX.

Responsibilities include

Leading UX strategy and delivery across complex web, mobile, product, and enterprise projects

Partnering with project managers and discipline leads to define project approach, scope, staffing, and Design Ops

Leading client workshops, discovery sessions, presentations, and design reviews

Planning and overseeing qualitative and quantitative user research

Creating experience strategies across journeys, user segments, and channels

Guiding information architecture, task flows, wireframes, prototypes,



and UX documentation

Mentoring UX designers and providing feedback across project teams

Reviewing work to ensure strong UX quality and consistency

Supporting project estimates, resourcing, proposals, RFPs, and new business pitches

Helping evolve UX methods, standards, tools, and ways of working across the agency

Qualifications

10+ years of UX design experience, ideally in an agency or consulting environment

Experience leading complex UX engagements across web, mobile, digital products, and enterprise platforms

Experience managing or mentoring UX designers

Portfolio including experience strategy, research, interaction design, user journeys, wireframes, prototypes, and shipped digital experiences

Experience creating new products, apps, or sites from the ground up

Strong user research and usability testing experience

Comfort interpreting qualitative and quantitative data

Solid client-facing communication and presentation skills

Experience leading workshops and working with senior stakeholders

Experience estimating project work and contributing to new business initiatives

Direct experience working with multidisciplinary teams

Proficiency with Figma and related UX and prototyping tools

You Should Have Familiarity With:

Responsive and adaptive design

Accessibility and inclusive design standards

Mobile, e-commerce, and CMS-driven experiences

Design systems





About Havas CX

We are a Digital Marketing and advertising agency. We are part of the larger Havas Group, one of the world's largest global communications groups based in France.

In Canada, Havas CX operates from its Toronto office, offering a full suite of services, creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across

B2B and B2C markets.

Our client portfolio features prominent organizations such as TELUS, RBC, Sun Life, and SCENE+, Manulife and more.

Our culture is people-first, collaborative, and driven by innovation. We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us.

Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!

Additional Information

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported.

The base salary range for this position is CAD $65-90/hour, with final compensation determined based on factors such as work location, skills, experience, and background.

Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.

📌 Director of User Experience (Toronto)
🏢 Havas Cx Canada
📍 Toronto