Position Summary

Wheel King Transhaul Inc. is seeking an experienced and customer-focused Dispatch Coordinator to join our operations team in Acton, Ontario. The ideal candidate will have strong transportation and dispatch experience, exceptional customer service skills, and hands-on expertise using TransPlus Fleet Manager.

This role is responsible for coordinating daily dispatch operations, managing customer communications, ensuring on-time service delivery, and maintaining accurate shipment information. The successful candidate must be highly organized, proactive, and capable of working in a fast-paced transportation environment while prioritizing customer updates and operational efficiency.

Key ResponsibilitiesDispatch & Fleet Coordination

- Coordinate daily dispatch activities for company drivers and fleet operations.
- Assign loads and routes based on customer requirements, driver availability, and equipment capacity.
- Monitor shipment progress and ensure on-time pickup and delivery performance.
- Track tractors, trailers, and drivers to maximize fleet utilization.
- Coordinate schedule changes, service failures, and urgent customer requests.
- Communicate load information, route changes, and operational updates to drivers.
- Manage and update dispatch records accurately within TransPlus Fleet Manager.
- Ensure compliance with company policies, Hours of Service (HOS), and transportation regulations.

Customer Service & Communication
- Serve as the primary point of contact for customer emails and phone calls.
- Provide timely status updates on shipments, delays, deliveries, and service issues.
- Respond to customer inquiries professionally and efficiently.
- Proactively communicate potential delivery delays and develop solutions to minimize service disruptions.




- Maintain excellent relationships with customers through consistent follow-up and communication.
- Escalate critical service concerns to management when necessary.
- Ensure customer satisfaction by providing accurate and timely information.

Fleet Manager Administration
- Enter, update, and maintain load information in TransPlus Fleet Manager.
- Monitor shipment milestones and ensure data accuracy.
- Generate reports related to dispatch operations, customer service performance, and fleet activity.
- Verify load documentation and delivery confirmations.
- Ensure all dispatch information is properly recorded and updated in real time.

Problem Resolution & Operational Support
- Troubleshoot delivery issues, route challenges, and service interruptions.
- Coordinate with drivers, customers, warehouses, and operations personnel to resolve issues promptly.
- Manage last-minute scheduling adjustments and emergency shipments.
- Support fleet availability planning and equipment utilization.
- Assist operations management in achieving service and performance objectives.

QualificationsRequired
- Minimum 2 years of experience in transportation dispatch, logistics coordination, or fleet operations.
- Strong working experience with TransPlus Fleet Manager.
- Experience handling customer emails, phone calls, and shipment status updates.




- Strong understanding of transportation and trucking operations.
- Excellent verbal and written communication skills.
- Exceptional customer service and relationship management abilities.
- Strong organizational and multitasking skills.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency in Microsoft Excel, Outlook, and Word.

Preferred
- Experience dispatching LTL, dedicated, or truckload operations.
- Knowledge of Ontario transportation regulations and Hours of Service requirements.
- Familiarity with fleet tracking, GPS systems, and transportation management software.
- Previous experience in the automotive parts transportation industry.
- Bilingual (English and Punjabi/Hindi or French) is considered an asset.

Core Competencies
- Dispatch Operations
- Customer Service Excellence
- TransPlus Fleet Manager
- Transportation Coordination
- Route Planning
- Load Management
- Problem Solving
- Time Management
- Communication Skills
- Team Collaboration
- Attention to Detail
- Relationship Management

Key Performance Indicators (KPIs)
- On-Time Pickup & Delivery Performance
- Customer Satisfaction Scores
- Load Accuracy & Data Integrity
- Response Time to Customer Inquiries
- Fleet Utilization Efficiency
- Service Failure Reduction
- Driver & Customer Communication Effectiveness

What We Offer
- Market-competitive salary based on experience.
- Comprehensive benefits package.
- Stable, growing transportation company.
- Career advancement opportunities.
- Supportive and collaborative work environment.
- Ongoing training and career development.

Pay: $21.00-$23.00 per hour Expected hours: 40.0 per week

Benefits

- On-site parking
- Paid time off

Work Location: In person

📌 Dispatch Coordinator (Transplus Fleet Manager Exp is must) (Acton)
🏢 Wheel King Trans Haul
📍 Acton