Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow. Working full-time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues.

Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Robust attention to detail and a structured approach are fundamental in supporting our teaching teams effectively. Key Responsibilities:

- Manage weekday support requests efficiently
- Provide clear assistance to users
- Resolve common issues following established guidelines
- Ensure smooth communication for ticket handoffs
- Identify and escalate broader issues when necessary Requirements:
- Experience in customer service or similar areas
- Clear communication is crucial
- Detail-oriented troubleshooting mindset
- Proficient in utilizing tools like HubSpot
- Interest in STEM education or similar fields Contribute to the educational experience across North America by supporting Stemble's teams effectively.

📌 Educational Support Operations Specialist Role (Canada)
🏢 Stemble Learning
📍 Canada