Quance

B-3735 Quance Street East

Regina, SK S4V3A4, CAN

Description

Reporting to the Store Manager, Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management. You are capable of leading an engaged team and coaching in the moment to ensure Educators can provide a high-quality customer experience.

You understand what it means to be a brand ambassador for Tokyo Smoke inside and outside of our stores.

Successful candidates will receive additional training to perform Key Holder responsibilities, including opening and closing the store. Employees are eligible for the Key Holder hourly premium for any shifts in which they are scheduled to complete these duties.

Responsibilities

Use strong floor management skills to manage the day-to-day operations of the store and drive sales

Train and coach educators on product education and ensure an intentional customer experience

Ensure sales targets and business metrics are met

Lead by example and deliver exceptional, intentional customer service

Seize opportunities to improve business results and build an engaged team

Think outside the box and offer solutions to retail management team to improve and achieve operational excellence

Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)

Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility

Build and cultivate lasting customer relationships and enable all staff members to do the same

Demonstrate strong time management and organization skills to keep priorities in focus





Create relationships with local businesses and participate in community events

Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, recent launches, campaigns and promotions

Enforce all company policies and programs, ensuring compliance

Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation

Complete tasks as assigned by the Store Manager and Assistant Store Manager

May be responsible for selling and promoting tobacco vape products from an in-store pop-up stand in accordance with company policies and all applicable regulations (Store dependent)

Other duties as assigned

Qualifications

Minimum 1-3 years floor management experience

Resourceful, creative and solution-oriented

Ability to work plan, prioritize and organize A leader with a proven ability to train others and retain talent

Strong floor leadership and coaching skills to develop and motivate a sales team

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

Ability to manage competing priorities in a fast-paced environment

Strong verbal and written communication skills and excellent organizational skills

You’re excited to bring it to market for recreational purposes

You are open to feedback and coaching

You demonstrate high levels of integrity and personal responsibility

You are trustworthy and customer-oriented

Bonus points if you’ve worked in a regulated environment before

Requirements

Minimum age 19 years old or age as specified by the provincial government

Able to lift boxes 5-30 lbs

Must be flexible with hours of work and be comfortable with ever changing duties

Can Sell certification required

Criminal Background check required

Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Educator/Key Holder (Winnipeg)
🏢 Tokyo Smoke
📍 Winnipeg