Become an Experience Lead at PetSmart, ensuring exceptional customer interactions and store operations. Lead a passionate team to create unforgettable moments for pets and their owners.

As the Experience Lead, your role focuses on enhancing customer service and managing day-to-day store operations. This includes supporting the development of associates and maintaining high standards of pet parent service. You will be instrumental in driving business results while nurturing a collaborative environment for your team.

Key Responsibilities: • Support associate development through training and mentorship • Manage and resolve customer inquiries effectively • Coordinate promotional events and veterinary partnerships • Maintain store cleanliness and safety protocols • Supervise cash handling and POS transactions

Requirements: • 2+ years of customer service experience in retail • Preferred leadership experience • Full-time availability including evenings and weekends • Robust communication and organizational abilities • Ability to remain calm in high-pressure situations

Bring your expertise and passion for pets to PetSmart as an Experience Lead, setting the standard for pet parent satisfaction.

📌 Experience Lead at PetSmart (Stratford)
🏢 PetSmart
📍 Stratford