Be an integral part of the team as an Experienced IT Support Specialist in Longueuil, Quebec, under a 12-month contract. Work closely with users to resolve complex technical issues effectively. This role is designed for those with a strong IT support background, where you will assess problems, recommend improvements, and execute installation and change management activities.

You will document performance metrics, provide guidance to junior staff, and maintain up-to-date system documentation to foster a knowledgeable support environment. Key Responsibilities:

- Diagnose and resolve escalated user system issues
- Undertake installation and change management duties
- Measure and document team performance metrics
- Collaborate with projects for technical support
- Train users to minimize technical errors Requirements:
- Open to Canadian citizens and permanent residents only
- Robust experience in IT support required
- Skills in recommending and enacting process changes
- Leadership experience with less seasoned colleagues
- Knowledge of current technological trends essential Bring your IT expertise to enhance operations and user support in Longueuil.

📌 Experienced IT Support Specialist Needed (Brossard)
🏢 National Bank
📍 Brossard