Become Fidelity's Team Leader in Customer Experience, focusing on enhancing service processes and driving product usage. This role supports a hybrid work environment and team growth initiatives.

Your role as Team Manager for CX involves collaborating closely with the Digital Product Development team to create a cohesive customer support strategy. The position emphasizes analytical capabilities, leadership, and effective communication to address user needs and support their journey with Fidelity’s products. Key Responsibilities:

- Facilitate product usage through direct user interaction
- Develop customer journey processes for onboarding and retention
- Track success metrics to measure product support impact
- Solicit and implement client feedback for services
- Build and mentor a dedicated, high-performance CX team Requirements:
- Minimum 3 years in financial services or client support
- Preferred experience in coaching or mentoring
- Robust organizational and critical-thinking skills
- Adept at using digital tools for user engagement
- Ability to manage customer challenges positively Drive product engagement and team success at Fidelity, where your contributions shape exceptional customer experiences.

📌 Fidelity Team Leader in Customer Experience (Toronto)
🏢 Fidelity Canada
📍 Toronto