About Us The George Dawson Inn is a small, family-owned hotel in Dawson Creek, BC. We are a busy, fast-paced hotel focused on providing a great guest experience while building a strong and supportive team across all departments.

We are looking for someone who is reliable, motivated, proactive, and able to keep up with the demands of a busy hotel environment. This is a hands-on position where every day can be different, and the role is not limited to the duties listed below.

Overview

We are seeking a dedicated and hardworking Front Desk Agent to join our team.

The ideal candidate is someone who learns quickly, can retain and apply a large amount of information, works well under pressure, and is comfortable moving quickly from one task to another. You must be able to work independently, use good judgment, and take initiative rather than waiting to be told what needs to be done.

This position involves much more than checking guests in and out. Our front desk team plays an important role in the overall day-to-day operation of the hotel and works closely with housekeeping and management.

Responsibilities

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer and direct phone calls
- Take and manage reservations by phone and email
- Monitor and manage OTA platforms
- Provide information about hotel services, facilities, policies, and local attractions
- Handle guest requests, concerns, and complaints professionally and promptly
- Process payments, deposits, refunds, and maintain accurate guest accounts
- Follow hotel policies and procedures consistently




- Communicate effectively with housekeeping and management regarding room status and guest needs
- Monitor arrivals, departures, room assignments, and special requests
- Complete daily reports and other front desk paperwork
- Assist with basic administrative and operational tasks
- Maintain a clean, organized, and professional front desk area
- Assist other departments when needed
- Take on additional duties and responsibilities as required to support the daily operation of the hotel

Please note that the duties listed above are not an exhaustive list. The front desk is involved in many areas of the hotel's daily operation, and employees may be required to assist with tasks outside of their regular duties when needed.

Requirements

- Previous front desk, hotel, hospitality, or customer service experience is preferred
- Excellent customer service and communication skills
- Strong attention to detail and organizational skills
- Comfortable using computers, email, reservation systems, and various online platforms
- Ability to learn and retain a large amount of information and apply it correctly
- Ability to work quickly and efficiently while maintaining accuracy
- Proactive attitude and willingness to take initiative
- Ability to prioritize tasks and keep moving without constant supervision




- Ability to remain calm and professional under pressure
- Ability to handle multiple tasks and changing priorities at the same time
- Robust problem-solving and decision-making skills
- Reliable, dependable, and willing to help wherever needed
- Bilingual or multilingual abilities are considered an asset

Schedule

This position requires a flexible schedule. The hotel operates every day, including weekends and holidays, and shifts may vary depending on occupancy and operational needs.

This position is not ideal for someone with significant or ongoing scheduling restrictions. Candidates must be available to work a variety of shifts and be able to adjust their availability when operational needs require it.

Work Authorization

Valid Canadian work authorization is required.

The George Dawson Inn is not offering sponsorship for this position. Applicants must already have valid authorization to work in Canada.

We are also not participating in any immigration or immigration-related employment programs at this time. Please do not apply if you require employer sponsorship or an immigration program to obtain or maintain your work authorization.

If you are someone who works well in a busy environment, learns quickly, takes initiative, and enjoys being involved in different parts of hotel operations, we would like to hear from you.

Job Types: Part-time, Casual

Pay: $18.25-$20.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits

- On-site parking

Flexible language requirement:
- French not required

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent (Dawson Creek)
🏢 George Dawson Inn
📍 Dawson Creek