Step into the essential role of Guest Service Agent at Sandman Hotel Group, where your focus will be on guest satisfaction and front desk excellence. This position requires a proactive approach to hospitality and customer care.

At Sandman Hotel

Group, we pride ourselves on providing unforgettable experiences to our guests across Canada and beyond. As a Guest Service Agent, you will interact with guests upon arrival and assist in various areas such as check-ins and providing information about our hotel amenities. Your ability to solve problems and manage multiple priorities will be key to enhancing guest experiences. Key Responsibilities:

- Assist guests with check-in and check-out processes
- Offer luggage handling and related support




- Address guest inquiries efficiently and professionally
- Book reservations and manage billing inquiries
- Ensure the front desk is stocked with necessary items Requirements:
- Preferred completion of hotel management apprenticeship
- Minimum of 1 year in hotel front desk roles preferred
- Knowledgeable in accounting practices and customer service
- Excellent communication and negotiation skills
- High proficiency in Opera/Opera Cloud software Join our committed team and create lasting impressions for guests at Sandman Hotel Group.

📌 Front Desk Guest Service Agent Role (Cranbrook)
🏢 Northland Properties
📍 Cranbrook