- Providing courteous and efficient telephone services including accurate message taking

- Being knowledgeable of information on the hotel and surrounding area

- Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner

- Accurate completion of all special billing requests

- Responsible for check in and out of guests

- Creating reservations via telephone, central/global reservations, correspondence and in person

- Present statements of charges to departing guests and receive payment

- Performing general office duties

- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures





- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

- Working shifts as business levels dictate

- All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed

- Ensure a clean and protected working environment, and actively participate in health and safety initiatives

- Adhere to all hotel environmental policies and initiatives

- Carry out any other tasks as assigned

Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Work Location: In person

📌 Front Desk Receptionist / Night Auditor (Sarnia)
🏢 Versatile Inn Hotel Sarnia
📍 Sarnia