Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, coordinate guest services, and ensure smooth communication between departments. Your leadership will set the tone for a welcoming setting that reflects our commitment to hospitality excellence.

The ideal candidate is highly organized, personable, and thrives in a fast-paced setting, bringing enthusiasm and professionalism to every interaction.

Responsibilities

- Manage all front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
- Supervise front desk staff, providing training, support, and motivation to uphold service standards.
- Ensure effective multi-line phone system management with courteous phone etiquette and prompt responses.
- Coordinate guest services such as concierge assistance, special requests, and problem resolution to enhance guest satisfaction.
- Maintain accurate records of guest information, billing details, and departmental reports.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless service delivery.
- Uphold hospitality standards by creating a welcoming atmosphere and addressing guest concerns proactively.

Skills





- Multilingual or bilingual abilities to communicate effectively with diverse guests and team members.
- Excellent customer service skills with a friendly and professional demeanor.
- Strong knowledge of front desk operations within the hospitality industry or hotel environment.
- Experience managing multi-line phone systems with proper phone etiquette.
- Proven leadership skills with the ability to supervise and motivate staff in a fast-paced setting.
- Familiarity with hotel management software and guest service technologies.
- Exceptional organizational skills with attention to detail and problem-solving capabilities.

Required

- 2-5 years Hospitality, preferably Hotel experience.
- High School Diplioma
- Background check will be conducted with applicants for final review. Reimbursement to follow from the company.

Join us in delivering memorable experiences through outstanding hospitality! We value energetic leaders who are passionate about creating welcoming environments and fostering teamwork. This paid position offers an exciting opportunity to grow your career in the vibrant world of hospitality management.

Pay: $42,000.00-$48,000.00 per year

Benefits

- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 Front Office Manager (Red Deer County)
🏢 Hampton Inn & Suites by Hilton Red Deer
📍 Red Deer County