The Fundraising Coordinator supports the day-to-day operations of NCCM’s Development Department, with a primary focus on donor data, CRM management, donor outreach, inbox management, dashboards and donation tracking.

The Coordinator works closely with the Fundraising Operations Manager to ensure core fundraising operations are completed accurately, consistently and on time, while providing additional support across campaigns, stewardship, grants, events and other Development initiatives as needed.

Department: Development

Reports to: Fundraising Operations Manager

Location: GTA

Employment Type: Full time

Key Responsibilities

Donor Data & Lists

Segment and prepare donor lists for campaigns, outreach, stewardship and events. Maintain accurate donor information, complete CRM updates and uploads, identify data issues and support data clean-up, LYBUNT, SYBUNT and retention exercises.

CRM Management

Maintain accurate and organized donor records in NCCM’s CRM. Support data entry, uploads, reconciliation with Fundraise Up and CCHF records, data clean-up and implementation of CRM improvements

Donor Calls & Outreach

Conduct assigned outbound donor calls using approved lists and scripts. Record call outcomes, donor feedback, commitments and follow-ups, and elevate opportunities or concerns to the Fundraising Operations Manager.

Development Inbox

Monitor the Development inbox and respond to routine donor questions using approved information and templates. Follow up on donation issues, receipts, payments and cancellations, and elevate complex matters as required.

Dashboards & Tracking

Maintain Development dashboards and tracking sheets covering donor outreach, campaigns, pledges, stewardship and other fundraising activity. Prepare routine reports and flag missing information, delays or unusual activity.

Fundraising Campaigns





Support campaign execution through donor lists, tracking, data entry, reporting, communications, donor outreach, calls, stewardship and post-campaign data clean-up.

Donor Stewardship

Complete assigned stewardship activities, including acknowledgements, follow-ups and donor communications. Support new, recurring, mid-level and lapsed donor stewardship, retention and reactivation activities.

Grants & Reporting

Support grant administration by maintaining trackers and deadlines, gathering information for reports and ensuring grant-related records are organized and up to date.

Events & Fundraisers

Support Development events, fundraisers, townhalls, advocacy days and other activities through donor lists, invitations, RSVP tracking, registration, data collection, event follow-up and CRM updates.

Partnerships & MOUs

Support administrative coordination of MOUs and partnership agreements by tracking deliverables, deadlines and follow-ups and maintaining organized records.

Volunteer Support

Assist with Development volunteer recruitment, orientation, onboarding, assignments and tracking for campaigns, events, donor outreach and other activities.

General Development Support

Provide additional support to the Fundraising Operations Manager and Director of Development across fundraising campaigns, donor research, community mobilization, communications, reporting, events, stewardship and administrative priorities based on departmental needs.

Qualifications

– Post-secondary education in business administration, accounting, finance or a related field (or equivalent experience).

– Experience with CRM systems and donation/payment platforms.

– Strong organizational, analytical, and communication skills.

– Ability to maintain confidentiality and handle sensitive information with discretion.

– Ability to work independently while supporting a collaborative team environment.

📌 Fundraising Coordinator (Toronto)
🏢 National Council of Canadian Muslims
📍 Toronto