Join Granum as a Technical Support Specialist, focusing on the green industry and working remotely. Utilize your technical problem-solving skills to assist clients effectively and efficiently. In this role, you will respond to tier one customer inquiries, troubleshoot wide-ranging technical issues, and contribute to the knowledge base.

With Granum's modern culture emphasizing collaboration and support, you will play a vital role in enhancing customer satisfaction through timely solutions. Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat
- Provide solutions for technical issues with speed
- Elevate bugs and customer issues to relevant teams
- Offer valuable feedback on support processes
- Write technical content for FAQs and internal documentation Requirements:
- Bachelor’s degree or equivalent experience required
- Demonstrated success in SaaS troubleshooting
- Strong analytical and communication skills
- Ability to manage high-volume support cases
- Previous customer service experience in tech support Bring your expertise to Granum, transforming customer interactions into positive experiences!

📌 Granum Technical Support Specialist (Remote) (Edmonton)
🏢 Socket.dev
📍 Edmonton