Join Hitachi Rail as a Service Delivery Analyst to drive engineering service excellence. Focus on SLA compliance and service operations in a collaborative environment. As the Service Delivery Analyst for CBTCS E2 Services, you will ensure delivery excellence and performance oversight.

This role emphasizes collaboration, incident coordination, and continuous improvement to support engineering teams effectively. You will act as the primary liaison, ensuring explicit communication among stakeholders. Key Responsibilities:

- Oversee service delivery meeting established SLAs
- Coordinate operational support for CBTCS engineering services
- Manage incident governance and ticket resolution
- Communicate changes and maintenance plans effectively
- Drive continuous improvement initiatives for service quality Requirements:
- 3 to 5 years in service delivery within engineering
- Bachelor’s degree in engineering or a related discipline
- Relevant certifications like ITIL, PMP preferred
- Proficient in service desk tools such as Jira
- Strong communication and problem-solving abilities Ensure high-quality delivery and support for engineering services at Hitachi Rail!

📌 Hitachi Rail Service Delivery Analyst (Toronto)
🏢 Hitachi Vantara
📍 Toronto