General ManagerBest Western Plus Durham Hotel & Conference Centre

Oshawa, Ontario

Lead. Inspire. Transform.

Are you a dynamic hospitality leader who thrives in a hands-on environment? Do you love being visible with your team, connecting with guests, driving revenue, managing complex operations, and leading hotels through exciting periods of growth and change?

Best Western Plus Durham Hotel & Conference Centre is seeking an exceptional General Manager to lead our full-service hotel and conference centre operation. This is an opportunity for a passionate hospitality professional to make a meaningful impact by leading people, enhancing guest experiences, driving financial performance, and supporting ongoing property improvements and renovations.

This role is ideal for a leader who enjoys being actively involved in all aspects of hotel operations while developing a strong workplace culture built on accountability, respect, and excellence.

What You'll Be Responsible For

As General Manager, you will have overall responsibility for the successful operation of the hotel, conference centre, food and beverage operations, and guest experience.

Leadership & Team Development

- Lead, inspire, and develop a high-performing management team and workforce.
- Foster a culture of accountability, engagement, respect, and service excellence.
- Coach and mentor leaders to achieve operational and financial goals.
- Promote a positive employee relations environment while maintaining high performance standards.
- Maintain an active presence throughout the hotel and support day-to-day operations as needed.

Employee & Labour Relations
- Partner closely with department leaders on employee performance, engagement, and development.
- Manage employee relations matters professionally and consistently.
- Work effectively within a unionized environment and maintain positive labour-management relationships.
- Interpret and administer collective agreements.
- Participate in grievance management, investigations, and labour discussions as required.
- Ensure compliance with employment standards, workplace legislation,



and company policies.

Financial Leadership
- Develop and manage annual operating budgets.
- Analyze financial results and implement strategies to improve profitability.
- Monitor labour costs, expense controls, and departmental performance.
- Review financial statements, forecasts, and key performance indicators.
- Drive revenue growth while maintaining guest satisfaction and service standards.

Revenue Management & Sales
- Work closely with sales and revenue management teams to maximize occupancy, ADR, and RevPAR.
- Identify market opportunities and develop strategies to increase hotel and conference centre revenues.
- Analyze market trends, competitor activity, and business performance.
- Support business development initiatives and key client relationships.

Renovation & Asset Management
- Lead and support hotel renovation and capital improvement projects.
- Coordinate with contractors, ownership groups, and vendors.
- Manage project timelines, budgets, and operational impacts.
- Ensure projects enhance guest experience while minimizing disruption.
- Maintain the physical asset to the highest standards.

Guest Experience & Operations
- Champion exceptional guest service throughout the hotel.
- Resolve guest concerns quickly and professionally.
- Ensure compliance with all brand standards and operational procedures.
- Monitor online reputation and implement service improvement initiatives.
- Drive continuous improvement across all operational areas.

What We're Looking ForRequired Experience
- Minimum 2 years of progressive hotel leadership experience.
- Experience as a General Manager, Hotel Manager, Director of Operations, or senior hospitality leader.




- Proven experience in a unionized hospitality environment.
- Strong employee relations and human resources leadership experience.
- Demonstrated success managing hotel renovations or major capital projects.
- Strong financial acumen with budget, forecasting, and P&L; responsibility.
- Experience with hotel revenue management and sales strategies.
- Strong knowledge of full-service hotel operations, including rooms, food & beverage, banquet, and conference services.

Leadership Qualities
- Hands-on and approachable leadership style.
- Strong business acumen and decision-making skills.
- Excellent communication and relationship-building abilities.
- High level of emotional intelligence and professionalism.
- Passion for developing people and building strong teams.
- Ability to balance guest satisfaction, employee engagement, and financial performance.

Why Join Us?

This is more than a General Manager role.

It is an opportunity to lead a well-established hotel through its next phase of growth while building a culture of excellence and creating memorable experiences for both guests and employees.

You'll join a team that values:

- Leadership visibility
- Employee engagement
- Operational excellence
- Innovation and continuous improvement
- Guest-focused hospitality

If you are a results-driven hospitality professional who enjoys leading from the front, understands the complexities of unionized operations, excels in revenue management and financial leadership, and is excited by the chance to contribute to property improvements and renovations, we'd love to hear from you.

Apply Today

Join Best Western Plus Durham Hotel & Conference Centre and help shape the future of one of Durham Region's leading hospitality destinations.

Lead with passion. Drive results. Create exceptional experiences.

Pay: $70,000.00-$75,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Hotel General Manager (Oshawa)
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