Join Planitar as an iGUIDE Customer Solutions Specialist and deliver top-notch support to users. Focus on troubleshooting, training, and enhancing customer satisfaction in a hybrid working environment. In this permanent position based in Melbourne, you support users by addressing their technical needs with iGUIDE products.

Collaborating with the Customer Solutions Engineering team, you will ensure customers fully understand how to utilize the hardware and software, building their confidence and success. Key Responsibilities:

- Address customer inquiries through various support channels
- Resolve technical issues involving the iGUIDE ecosystem
- Facilitate onboarding sessions for new customers
- Develop valuable resources like FAQs and troubleshooting documents




- Monitor and track customer feedback for continuous improvement Requirements:
- Strong ability to communicate technical details understandably
- Detail-oriented and capable of managing multiple support cases
- Enthusiastic about learning new technologies
- Collaborative spirit with a focus on customer outcomes
- Background in technical support or related fields is beneficial Elevate the iGUIDE user experience and contribute to Planitar's mission within the rapid-growing property technology sector.

📌 iGUIDE Customer Solutions Specialist (Richmond)
🏢 REA Group
📍 Richmond