Become an impactful Information Technology Analyst, focusing on business and system requirements while providing vital technical support. Ensure system robustness through effective monitoring and resolution of incidents. As an IT Analyst, your key responsibilities will include analyzing requirements and implementing suitable IT solutions. You'll provide extensive technical support across hardware, software, and applications, documenting systems and resolving service requests diligently.

Your role will also involve working closely with vendors and internal teams during system implementation and upgrades. Key Responsibilities:

- Analyze business needs and recommend IT solutions
- Monitor system capacity and security effectively
- Diagnose and resolve incidents within service levels
- Document configurations and solutions accurately
- Supervise user acceptance testing and training Requirements:
- Proficiency in tools like Microsoft Intune and Jira
- Knowledge of cloud services such as AWS
- Understanding of cybersecurity and ITIL practices
- Familiarity with Agile and SDLC methodologies
- Relevant IT certifications such as Network+ Utilize your passion for technology to drive efficiency and reliability in IT operations.

📌 Information Technology Support Specialist (Trois-Rivières)
🏢 Bilinguallink
📍 Trois-Rivières