Job Summary

We are seeking a dependable and technically skilled IT Support Technician to join our team on a strictly overnight schedule. This role is responsible for providing technical support, monitoring systems, troubleshooting hardware and software issues, and ensuring uninterrupted IT operations during overnight hours.

The ideal candidate is a self-motivated problem solver who can work independently, respond quickly to technical issues, and maintain excellent customer service while supporting end users and critical business systems.

Key Responsibilities

- Provide Tier 1 and Tier 2 technical support for hardware, software, network, and system-related issues.
- Respond to help desk tickets, phone calls, emails, and support requests during overnight hours.
- Diagnose and resolve workstation, printer, network, and peripheral device issues.
- Monitor servers, system alerts, backups, and network performance.
- Escalate complex technical issues to senior IT staff when necessary.
- Perform user account administration, password resets, and access management.
- Install, configure, and maintain hardware, software, and operating systems.
- Document incidents, troubleshooting steps, and resolutions accurately.
- Support overnight maintenance activities, upgrades, patches, and deployments.
- Ensure compliance with company IT policies and security standards.
- Participate in disaster recovery and incident response procedures as required.





Required Qualifications

- High school diploma or equivalent required.
- Associate degree in Information Technology, Computer Science, or a related field preferred.
- 1+ years of IT support, help desk, or technical support experience preferred.
- Working knowledge of:
- Microsoft Windows operating systems
- Microsoft 365 applications
- Active Directory
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Printers, scanners, and peripheral devices
- Solid troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently with minimal supervision.

Preferred Certifications

- CompTIA A+
- CompTIA Network+
- Microsoft Certifications
- ITIL Foundation (preferred)

Physical Requirements

- Ability to sit, stand, and work at a computer for extended periods.
- Ability to lift and move equipment up to 50 pounds occasionally.
- Ability to travel between company locations if required.

Schedule Requirements This position is strictly overnight. Applicants must be available to work overnight hours on a consistent basis. Day, evening, and rotating schedules are not available for this role.

Typical schedule may include:

- Overnight shifts
- Weekends as required
- Holidays as required
- Overtime opportunities during system upgrades and special projects

Pay: $45,000.00-$48,000.00 per year

Work Location: In person

📌 IT Support Technician (Mississauga)
🏢 ExcellIT
📍 Mississauga