Join the team at Mattamy Homes as an IT Support Analyst. You’ll provide essential support and resolve IT issues, ensuring smooth operations for all end-users. In this role, you will directly assist users, logging incidents and facilitating solutions. With a focus on technical assistance, your 1-2 years of experience will help make everyday operations seamless while collaborating with IT leads for effective service delivery. Key Responsibilities:

- Offer direct IT support to end-users effectively
- Track and report service levels to meet targets
- Develop and maintain a comprehensive knowledge base
- Prioritize incidents to ensure timely resolutions
- Collaborate for incident and problem management Requirements:
- Degree or diploma in information systems or business
- Minimum of 1-2 years of related experience
- Familiarity with incident management tools
- Excellent communication and negotiation skills
- Ability to travel to Ontario for team meetings Contribute to Mattamy's mission while enhancing your IT skills in a vibrant work culture.

📌 IT Support Analyst - Mattamy Homes (Calgary)
🏢 Mattamy Homes
📍 Calgary