Enter the IT field as a Junior IT Help Desk Administrator! Support users and manage service desk requests while enhancing your technical skills.

We are looking for an entry-level IT Help Desk Administrator to join our dedicated team. This role requires a proactive approach in providing first-level technical support, managing service tickets, and ensuring user satisfaction. You'll troubleshoot technical problems, document resolutions, and assist with account setups and onboarding recent staff.

Key Responsibilities: • Monitor IT service desk tickets and prioritize requests • Provide immediate support for software and hardware issues • Resolve routine IT problems professionally • Escalate more complex issues as necessary • Document user support interactions accurately

Requirements: • Diploma or certificate in Information Technology preferred • Interest in IT support and customer service • Capability to manage several requests simultaneously • Basic understanding of Windows OS and Microsoft 365 • Relevant certifications like CompTIA A+ are advantageous

Start your journey in IT support, honing valuable skills while providing exceptional service to users.

📌 Junior IT Help Desk Administrator Role (Winnipeg)
🏢 Precision Resource
📍 Winnipeg