Drive technology service excellence for the Faculty of Applied Science & Engineering at the University of Toronto as the Client Technology and Service Delivery Lead. Engage with technical teams and enhance client technology environments.

In this full-time position, you will report to the Manager of Client Services and play a crucial role in overseeing service delivery operations. This involves continuous improvement initiatives and building effective workflows to optimize user experiences across the campus.

Key Responsibilities: • Design and improve technology service delivery processes • Lead and mentor technical staff to ensure service quality • Analyze service performance and implement enhancements • Manage endpoint deployment, configuration, and lifecycle • Create knowledge resources for training and support

Requirements: • Bachelor's degree in IT or equivalent • Minimum 5 years of experience in complex IT settings • Experience in providing technical leadership for diverse environments • Competency in mobile device management strategies • Solid communication and interpersonal skills

Utilize your technical expertise in this vital lead role to shape service delivery at the University of Toronto.

📌 Lead Client Technology Services in Toronto
🏢 University of Toronto
📍 Toronto