Reporting to the Vice President, Clinical Services, the Clinical Services Manager is responsible for the oversight of Clinical Services team in Ontario East. Through leading a team of Clinical Consultant Pharmacists, pharmacy technicians and assistants the Clinical Services Manager ensures a smooth and effective day to day operations of clinical services.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy adaptable medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Responsibilities

- Plans, supervises and evaluates the day to day workflow of the clinical team
- Completion of routine assessments of the clinical team's core tasks (visit frequency, audit completion, portal processes, follow-up plans, communication and documentation)
- Completion of routine assessments of medication reviews and ensure all documentation is as per routine practice and provincial legislation




- Clinical revenue generation and expenditures to ensure all staff are meeting performance targets; follow up with clinical team members as required to ensure ongoing accountability
- Schedule and provide oversight of clinical initiatives including transition support, influenza education, and implementation of other programs and initiatives
- Performs duties of a Clinical Consultant Pharmacist
- Project management of initiatives implemented by clinical team (i.e. education, program and resource updates, Policy & Procedure review and refresh, etc.) and provide status updates to VP, Clinical Operations as required
- Provides direction to organize assignments for the Clinical Team
- Facilitate clinical and general business development opportunities for the organization
- Ensures consistency of care is provided to meet staff, customer contract and resident needs
- Operational framework, team and infrastructure needed to support the planning and delivery of programs and services
- Maintains communication with Clinical Pharmacy team
- Develops and revises goals, standards, and objectives for Clinical Team
- Participates in strategic planning of Clinical Pharmacy operations
- Oversees the recruitment of new employees including; opening requisitions, interviewing, and on-boarding
- Facilitates the provision of resources and equipment to deliver resident care
- Manages vacation and time off requests of clinical team
- Accountable for performance of clinical team and clinical services provided to customers
- Support in managing Clinical budget
- Conduct and/or participate in customer business review meetings
- Maintain and manage corporate customer relationships




- Participate in clinical aspects of RFP presentations in pursuit of new customers
- Oversee and facilitate the adoption of new clinical technology into practice
- Participate in relevant Seniors based tradeshows and business development conferences/meetings
- Understand provincial regulations, health authority requirements, and clinical billing legislation

Required Credentials
- Registered Pharmacist or other allied health professional in good standing with the applicable provincial regulatory authority (e.g., Ontario College of Pharmacists in Ontario)
- Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD) or equivalent health professional degree
- Eligibility to practice in the province(s) supported
- Valid driver's license and ability to travel regularly to client sites
- Demonstrated proficiency with pharmacy management systems and Microsoft Office Suite

Required Experience
- Minimum 5 years of pharmacist/health care professional experience
- Minimum 3 years of experience in: Long-Term Care, retirement living, continuing care, geriatric pharmacy practice
- Minimum 2 years of people leadership experience, including: Coaching and performance management, recruitment and onboarding, managing remote or geographically dispersed teams
- Experience working with: Medication management programs,quality improvement initiatives, regulatory compliance, interdisciplinary care teams
- What you would bring to the team: Multi-site leadership experience, experience managing clinical consultant pharmacists/allied health professionals, quality and accreditation experience,budget and workforce planning experience

Compensation Range: $120,000 to $130,000. Actual pay rate will be based on the individual candidate’s credentials and experience. Location: Hybrid Position; Travel will be involved

Opportunity: This is a current existing position

Hours: This is a full time position.

AI Disclosure: CareRx does not use AI to screen candidates

📌 Manager, Clinical Services (Toronto)
🏢 CareRx
📍 Toronto