Pursue a rewarding career with Manulife as an Operations Senior Specialist based in Toronto, Ontario. This hybrid position requires expertise in QA cycles and validation processes to ensure high-quality outcomes.

The Operations Senior

Specialist role involves executing standardized QA and validation frameworks for enhanced operational performance. You’ll engage in UAT, regression testing, and documentation of QA processes, while supporting change management and issue resolutions. Your contributions will be essential in mitigating risk and ensuring production-readiness. Key Responsibilities:

- Create and enhance QA validation frameworks
- Conduct regression and UAT testing for outputs
- Standardize QA processes and playbooks for consistency
- Facilitate change coordination and pre-release checks
- Monitor defects and contribute to resolution efforts Requirements:
- Proven experience in QA, testing, or validation
- Strong analytical skills and meticulous attention to detail
- Advanced Apollo mainframe system knowledge
- Familiarity with production monitoring is preferred
- Ability to support SME-level activities as needed Bring your solid process discipline and analytical skills to Manulife to drive operational excellence.

📌 Manulife Operations Specialist - QA Focus (Toronto)
🏢 Manulife Insurance Malaysia
📍 Toronto