Company Overview

Hullo Ferries operates a high-speed passenger ferry service connecting Vancouver and Vancouver Island across the Salish Sea. Our service offers comfortable reservable seating, free Wi-Fi, charging ports, friendly staff, and seamless connections to local transit options, making travel convenient and enjoyable for our passengers.

Overview

About this role

As Marine Superintendent, you are the senior credentialed mariner ashore, accountable for marine operating standards, Master leadership and Transport Canada regulatory compliance across Hullo's high-speed passenger ferry service between Nanaimo and Vancouver. You set how the vessels are run and hold the Masters accountable to those standards.

Key responsibilities

Marine leadership & vessel operations

● Overall marine accountability: Own shoreside accountability for marine operational performance across the fleet — safe navigation, voyage execution, deck operations, passenger safety, vessel readiness and adherence to approved operating limits.

● Master/Captain leadership: Directly lead, coach and hold all Masters/Captains accountable for consistent operating standards, sound judgement, communication, documentation and crew performance.

● Master's statutory authority: Respect and reinforce that the Master retains statutory command during vessel operations. Company direction, schedule pressure or commercial considerations must never constrain a Master's decision reasonably necessary for safety or regulatory compliance.

● Operating standards: Establish, maintain and continuously improve marine operating procedures, bridge practices, route procedures, pre-departure readiness checks, docking/undocking standards and abnormal/emergency operating procedures.

● Operational limits: Ensure company route guidance and operational limits align with vessel certificates and approved high-speed craft conditions of operation. Masters may always apply more conservative limits based on actual conditions.

Transport Canada & regulatory compliance

● Regulatory compliance: Ensure marine operations comply with the Canada Shipping Act, 2001 and all applicable regulations, certificates and Transport Canada conditions governing marine personnel, vessel certification, high-speed craft, navigation, collision avoidance, emergency preparedness, life-saving and fire safety.

● Safe manning: Ensure every sailing meets the vessel's current Safe Manning Document and minimum complement, with the correct certificates of competency, endorsements and passenger-related requirements for the voyage.

● High-speed craft competency: Ensure Masters and operational officers hold the required HSC Type Rating for the vessel and route, and that crew receive required HSC training, familiarization and safety training before performing assigned duties.





● Certification controls: In coordination with the Marine Services Supervisor and People & Culture, ensure required certificates, endorsements, marine medical certificates and training records remain valid and appropriate to assigned duties.

● Hours of work & rest: Own the compliance framework ensuring crewing models and operational practices meet Marine Personnel Regulations requirements for hours of work, hours of rest, fatigue management and recordkeeping.

● Inspection & certificate readiness: Ensure vessels are operationally prepared for Transport Canada inspections, surveys and certificate renewals, and that marine-operational deficiencies are closed within required timeframes.

● Transport Canada liaison: Serve as a senior operational contact for Transport Canada Marine Safety on marine operations matters, in coordination with the Head of Marine Operations and the DPA.

Safety management system (line implementation)

● SMS implementation: Own implementation of the marine operations elements of Hullo's documented Safety Management System — procedures, records, risk controls, emergency preparedness, corrective actions and management of change.

● Partnership with the independent DPA: Work openly with the DPA / Safety & Compliance function, which remains independent of Marine and Technical line management. Provide full access to records, personnel and operations, respond to findings and implement corrective actions without compromising the independence of assurance activities.

● Operational investigations: Lead operational and root-cause reviews for incidents, near misses and significant deviations from procedure, coordinating with independent Safety & Compliance.

Operational readiness & reliability

● Daily readiness: Maintain line of sight to daily vessel status, crewing, weather and sea conditions, operational restrictions, outstanding defects and terminal interfaces before service.

● Marine/technical coordination: Work closely with the Technical Superintendent and Chief Engineers on defects, maintenance windows, restrictions, vessel availability and return-to-service decisions so marine and technical risks are understood together.

● Operational hold: Exercise assigned company authority to place or recommend a marine operational hold when crewing, certification, known conditions or regulatory requirements make a sailing unsafe or non-compliant,



without limiting the Master's separate authority.

● Performance metrics: Track and report marine KPIs — safety events, audit findings, reliability, cancellations, delays, crew availability, training and procedural compliance.

Emergency & incident leadership

● Emergency response: Provide senior shoreside marine leadership during emergencies, significant disruptions and marine incidents, while supporting the Master and preserving onboard command authority.

● Occurrence reporting: Ensure reportable marine occurrences are escalated and reported to the appropriate authorities, including the Transportation Safety Board and Transport Canada where required, and that evidence and records are preserved.

● Risk assessment & change: Ensure new routes, procedures, equipment, crewing models or operating practices receive documented marine risk assessment and management-of-change review before implementation.

Qualifications & experience

● Senior marine credential: A valid Transport Canada Master 3000 Gross Tonnage certification or an equivalent senior deck credential recognized or eligible for recognition by Transport Canada.

● Operational certification: If assigned any certificated onboard operational duty, the individual must hold all current certificates, endorsements, medical fitness documentation and HSC Type Rating required for that vessel, route and function.

● Marine experience: Typically 8+ years of progressively responsible marine operations experience, including meaningful command or senior deck-officer experience on commercial passenger vessels; high-speed craft experience strongly preferred.

● Leadership experience: Demonstrated success leading Masters, officers and marine crews, setting standards, managing performance and holding leaders accountable in a safety-critical operation.

● Regulatory knowledge: Robust working knowledge of the Canada Shipping Act, 2001, Marine Personnel Regulations, Marine Safety Management System Regulations, Vessel Safety Certificates Regulations, Navigation Safety Regulations, 2020 and high-speed craft requirements.

● Core capabilities: Strong judgement, calm incident leadership, structured problem-solving, clear communication and the ability to challenge unsafe or non-compliant practices regardless of operational pressure.

On-call & operational availability

● Participate in a management on-call rotation and remain reasonably available outside normal business hours for marine incidents, severe disruptions, crewing escalations and other safety-critical events requiring senior shoreside leadership.

Pay: $120,000.00-$150,000.00 per year

Benefits

- Dental care
- Employee assistance program
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Marine Superintendent (Nanaimo)
🏢 Hullo Ferries
📍 Nanaimo