Multilingual Content Operations Team Lead - English/French/Spanish

Location: Montreal, Canada | Remote until further notice

Schedule: Monday-Friday, 8:00 AM-5:00 PM Montreal time

Employment: Full-time, 40 hours/week

Engagement: Vendor role through Highspring supporting a Fortune 100 client

Delivery & Performance

- Ensure all work is delivered on time and at quality
- Monitor and address distribution performance as needed
- Provide workflow production coverage as needed

Training & Development

- Train and/or coordinate new hire training
- Conduct and/or assign shadow sessions and Error Correction Assignments (ECAs) to fill knowledge gaps
- Lead ad-hoc coaching and refresher trainings as needed

Workflow & Team Management

- Monitor and manage synopsis workflows and workload
- Assign tasks and manage bandwidth
- Provide regular feedback during recurring 1:1s or check‑ins
- Provide technical and non-technical support

Stakeholder & Escalation Management

- Work closely with the Operations Manager/Assistant Ops on escalations raised by Netflix stakeholders
- Develop Root Cause Analysis (RCA)



documentation to address issues identified with analysts
- Answer queries and communicate tooling issues to stakeholders

Meetings & Reporting

- Attend team lead and management meetings (internal and external)
- Gather, review, and analyze metrics and data to drive performance improvement
- Assist with reports and business reviews

Process Improvement

- Scope out new workflows and drive process improvements, standardization, and efficiency

Hiring & Other Duties

- Participate in hiring current team members
- Oversee and support the creation of golden datasets, including:
- Best-in-class, nonbranded SVOD assets pulled from the existing catalog
- Examples that fail established quality standards
- Partner-provided copy assets covering content types expected in aggregated deals that may not yet exist in the current catalog for a given language
- 'Synthetic' pass/fail examples created as needed to fill gaps in quality examples/inputs required to cove

📌 Multilingual Content Operations Team Lead - English/French/Spanish (Ottawa)
🏢 Vaco by Highspring
📍 Ottawa