Join Foresters Financial as a Bilingual New Business Case Manager, where you'll manage recent applications in both Spanish and English. Use your relationship management skills to ensure exceptional service delivery. This role focuses on supporting producers through the entire application process, from initial inquiry to final approval.

Your ability to communicate effectively with clients in two languages will be key in resolving their concerns and maintaining high customer satisfaction. Additionally, you will engage in proactive follow-ups and implement improvements to service processes. Key Responsibilities:

- Respond to customer inquiries in Spanish and English
- Assess customer needs and streamline resolutions
- Oversee all aspects of application processing
- Coordinate documentation and compliance requirements
- Propose enhancements for better service delivery Requirements:
- Minimum 3-5 years of customer service experience
- Strong attention to detail and organizational skills
- Proficient in both Spanish and English
- Knowledge of US insurance industry practices
- Proven track record of meeting performance metrics Leverage your bilingual skills and customer service prowess in this essential role at Foresters Financial.

📌 New Business Case Manager - Bilingual Focus (Ottawa)
🏢 Socket.dev
📍 Ottawa