This is a mortgage team based in Windsor, Ontario, led by a Team Lead who is fully committed to the client experience at every touchpoint. Files are moving, phones are ringing, agents need answers, and clients walk through the door expecting to feel take care of.

The person in this role is not behind the scenes. They are often the first voice a client hears and the first face they see.

Key responsibilities:

As one of the first points of contact in our office, this role plays an important part in creating a welcoming, professional and organized experience for every client.

- Answers all incoming calls promptly, warmly and professionally, takes accurate messages, and ensures they are communicated to the appropriate team member without delay.
- Greets clients and visitors as they arrive, makes them feel welcome, and communicates with the appropriate team member based on their needs.
- Helps manage the client journey from the very first point of contact, ensuring clients are directed, supported and communicated with throughout the process.
- Handles day-to-day office administration and provides support to the Mortgage Fulfillment Specialist and other team members as needed.
- Assists with basic bookkeeping and office-related financial administration. Experience with QuickBooks is considered an asset (not a must)




- Is comfortable using technology and willing to learn and use AI tools to improve organization, communication and efficiency.
- Manages multiple tasks and priorities at the same time while remaining organized, accurate and calm in a busy office environment.
- Keeps the office, reception area, kitchen and shared spaces clean, organized, stocked and presentable at all times.
- Communicates clearly and professionally in both written and verbal English, with attention to accuracy, warmth and tone.
- Is proficient in Microsoft Word and Excel and comfortable learning new programs and office systems.
- Maintains a qualified appearance and demeanor and represents the standards and values of our office in every client and team interaction.

Above all, this position requires someone who understands that the little things matter. A phone call returned, a message delivered correctly, a client greeted warmly, a task followed through to completion, and an organized office all contribute to the experience we want every client to have. This is a part-time position based in office in Windsor, Ontario.

Pay: $19.50-$21.00 per hour

Expected hours: 30.0 – 35.0 per week

Work Location: In person

📌 Office Administrator/Receptionist (Windsor)
🏢 Mortgage Intelligence
📍 Windsor