The Fingerprint Room Inc. is a Royal Canadian Mounted Police (RCMP) accredited fingerprint agency specializing in criminal record and criminal background checks, as well as other additional services regarding fingerprint documents available to domestic and international clients.

We are looking for an experienced Office Assistant to help with the organization and running of the daily administrative operations of the company.

The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person must be comfortable working with a high degree of attention to detail and discretion. Candidates must possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Candidates will be working closely with RCMP software and must be able to complete a full criminal background check.

Responsibilities

- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Ensure timely and accurate customer service
- Handle complaints and specific customers’ requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Ensure company’s policies and security requirements are met




- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with customers and colleagues
- Perform receptionist duties when needed

Requirements
- Proven work experience in the field
- Hands on experience with office machines and programs (e.g. computers and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Second language is an asset
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Valuable organizational and multitasking abilities
- Problem-solving skills
- High School diploma or equivalent; additional certification is an asset
- Possess teamwork skills

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Education

- Bachelor's Degree (preferred)

Experience:
- administrative assistant: 1 year (preferred)

Language:
- Japanese (preferred)
- Mandarin (preferred)

Work Location: In person

📌 Office Assistant (Richmond)
🏢 The Fingerprint Room
📍 Richmond