Shepherd’s Fashions is looking for a bilingual Online Customer Experience Representative to join our team.

This is an entry-level role that combines social media engagement, online customer service, sales and e-commerce support. If you are an excellent communicator, genuinely comfortable with technology and love helping people, we’d love to hear from you.

Our customers connect with us through social media, our website, live shopping, email and telephone. Your job is to make sure there is a friendly, knowledgeable person on the other side.

What You’ll Do

- Actively monitor and engage with our social media community, including comments, questions and direct messages
- Respond to customers and participate in conversations across our social platforms
- Help customers shop through social media, website chat, email and telephone
- Answer questions about products, sizing, availability, orders, shipping, returns and exchanges
- Help customers identify and find products they’ve seen in our social posts, videos and live shows
- Help manage our social shopping catalogue, including identifying, tagging and linking products featured in our content
- Provide product recommendations and direct links to help customers shop online
- Assist with our Customer Service inbox and incoming telephone calls
- Learn our products, website and digital tools so you can confidently help customers
- Share recurring customer questions, feedback and trends with our team

Who We’re Looking For Technology is a big part of this position. You don't need to know every system we use on day one,



but you must be genuinely comfortable working with computers and learning new technology.

You should

- Be fluent in English and French, both written and spoken
- Be an excellent written and verbal communicator
- Be highly comfortable with technology, computers, websites and social media
- Learn recent software and digital tools quickly
- Have strong attention to detail and organizational skills
- Be warm, professional and confident communicating with customers
- Enjoy helping people and solving problems
- Be comfortable with both customer service and sales
- Be available to work a flexible schedule, including weekdays and weekends
- Be interested in fashion, retail and e-commerce

Previous experience in retail, customer service, e-commerce or sales is an asset, but we are willing to train the right person. Above all, we're looking for someone who is communicative, tech-savvy, curious and eager to learn.

If you enjoy social media, are the person others turn to when they can't figure out something on their phone or computer, and love the idea of helping customers shop online, this could be a great fit.

Our Commitment

Shepherd’s Fashions is an equal opportunity employer. We are committed to creating an inclusive workplace and welcome applications from all qualified candidates.

Pay: From $18.00 per hour

Expected hours: 24.0 – 40.0 per week

Advantages

- Dental care
- Extended health care
- On-site parking
- Vision care

Language:
- English (required)
- French (required)

Work Location: In person

📌 Online Customer Experience Representative (Ottawa)
🏢 Shepherd's
📍 Ottawa