Become the Operational Leadership Manager at H&R; Block in Calgary, Alberta, focusing on operational excellence and team development. This agile position enhances processes for clients and tax professionals alike. As a key leader reporting to the AVP, Operations, you will collaborate with field and head office teams to implement efficient programs and policies.

You will empower managers through training, monitor key performance indicators, and promote a culture of continuous improvement within the organization. Your ability to understand operational metrics will drive informed business decisions. Key Responsibilities:

- Support implementation of operational policies and procedures
- Provide coaching and resources to field managers




- Develop effective training initiatives for team members
- Analyze operational data for improvement strategies
- Present updates and recommendations to leadership Requirements:
- Bachelor's degree in Operations Management or equivalent
- Minimum five years of operations management experience
- Experience in training and coaching personnel
- Strong analytical capabilities with operational data
- Familiarity with H&R; Block operations is beneficial Lead operational excellence and drive results at H&R; Block, making a meaningful impact across the organization.

📌 Operational Leadership Manager at H&R Block (Calgary)
🏢 Socket.dev
📍 Calgary