Lead customer service operations in a hybrid mode with Thales Canada Defence & Security as the Customer Service Operations Manager. This role is crucial for enhancing service delivery and managing transitions effectively. You will play a key role in overseeing customer service standards and reporting to the Director, Services, ensuring high-quality performance within a multidisciplinary team.

Your extensive background in service management and compliance in technical sectors will support continuous improvement initiatives and strategic resource allocations to meet evolving customer needs. Key Responsibilities:

- Represent customer service leadership in various meetings
- Craft and implement customer service policies and strategies




- Coordinate service transformations and improvements
- Assess staffing needs and manage resource allocations
- Support compliance and auditing processes Requirements:
- Minimum 10 years service experience, 5 in Defence
- At least 8 years in In-Service Support techniques
- Proven ability to communicate technical information effectively
- Experience in performance tracking and reporting
- Solid background in budgeting and cost control Join Thales in Ottawa to leverage your operational leadership and customer service expertise.

📌 Operations Manager for Customer Service Thales (Quebec City)
🏢 Thales Canada
📍 Quebec City