Drive excellence in our Contact Center as the Operations Manager. Your leadership will enhance systems, staff performance, and overall customer service. In this role, you are tasked with overseeing daily activities and managing team dynamics to ensure top-tier customer interactions. You’ll implement effective strategies and facilitate communication across the organization, optimizing both internal processes and customer satisfaction metrics.

Experience in change management is crucial to fostering a successful team workplace. Key Responsibilities:

- Lead the daily operations of the contact center team
- Ensure adherence to service guidelines and policies
- Promote strategy implementation and operational improvements




- Provide ongoing feedback through coaching and evaluations
- Collaborate with key stakeholders on customer experience initiatives Requirements:
- Bachelor’s degree or relevant experience in business
- At least 5 years in a call center leadership role
- Proven capability in managing multi-location teams
- Proficient in negotiation and cross-functional collaboration
- Flexibility in working hours based on operation needs Utilize your leadership and strategic planning skills to elevate our Contact Center and drive customer success.

📌 Operations Manager in Contact Center (Winnipeg)
🏢 Socket.dev
📍 Winnipeg