DEPARTMENT: Operations

LOCATION: Winnipeg, MB & Field

EMPLOYMENT: Full-Time

MANAGER: General Manager

HOURS: Schedule varies based on operational requirements. Early mornings, evenings, weekends and extended hours may be required during peak event season.

COMPENSATION: $65,000–$80,000 annually benefits

REVIEW PERIOD: Semi-Annually

OBJECTIVE:

The Operations Manager is responsible for the day-to-day execution of Pinnacle Event Rentals’ Winnipeg operations.

This is a hands-on management position responsible for ensuring our people, rental inventory, vehicles and equipment are prepared and ready to successfully execute scheduled events, deliveries and pickups.

A significant focus of this position is maintaining strong warehouse operations, including order preparation, product cleanliness and quality, order accuracy, loading, returns, inventory organization, labour productivity and staff accountability.

The Operations Manager is expected to anticipate operational requirements, identify problems before they impact an event, take ownership of resolving them and continuously improve the systems and processes used by the Winnipeg Operations team.

As Pinnacle Event Rentals continues to grow, the Operations Manager will be responsible for developing and overseeing operational supervisors and team leads responsible for warehouse and field execution.ABOUT PINNACLE EVENT RENTALS

Pinnacle Event Rentals is a fast-growing event rental company serving Winnipeg and communities across Manitoba. We provide the foundation for events ranging from weddings and corporate functions to festivals, community events, trade shows and large-scale event installations.

Our Winnipeg operation continues to grow, and this position will play an important role in shaping how our Operations department develops.

This is a key leadership position with significant room for growth. The successful candidate will have the opportunity to help build stronger operational systems, improve processes, develop employees and take on greater responsibility as the company expands.

Initially, the Operations Manager will be very hands-on and directly involved in the day-to-day operation. As the Winnipeg operation grows, a key part of the role will be developing the people, processes and leadership structure required to scale effectively.

Over time, the Operations Manager will be expected to develop Warehouse Supervisors, Field Supervisors, Crew Leads and other operational positions so day-to-day execution can be effectively delegated. This will allow the Operations Manager to increasingly focus on planning, leadership, team development, process improvement and overall operational performance.

We are looking for someone who wants to do more than simply manage an existing operation. We want someone who wants to help build it.

CORE DUTIES & RESPONSIBILITIES:OPERATIONAL LEADERSHIP

- Oversee the day-to-day operations of Pinnacle Event Rentals’ Winnipeg Operations department.
- Provide clear daily priorities, assignments and direction to Operations employees.
- Review upcoming events, deliveries, pickups and operational requirements to ensure the team is prepared in advance.
- Translate upcoming event requirements into inventory, warehouse, vehicle, equipment and labour requirements.
- Identify potential shortages, delays, staffing concerns and operational problems before they affect scheduled events.
- Take ownership of operational problems and ensure appropriate solutions are implemented.
- Ensure employees understand their responsibilities, current priorities and what they should work on next.
- Work closely with the sales team and management to ensure operational requirements and changes are clearly communicated.
- Develop and maintain processes and procedures that improve operational efficiency, consistency, quality and accountability.
- Remain actively involved in day-to-day operations and work alongside the team when required.

WAREHOUSE & ORDER READINESS The Operations Manager is accountable for ensuring rental inventory leaving the Winnipeg warehouse is clean, complete, accurate, properly prepared and ready on time.

- Review upcoming orders and establish preparation priorities.
- Ensure orders are picked accurately and according to required timelines.
- Ensure rental products meet Pinnacle’s cleanliness, quality and presentation standards.
- Monitor Linen, Dish, Furniture, Décor and other Eventwares preparation requirements.
- Monitor department progress and identify when production is falling behind.
- Reallocate labour, adjust priorities and take corrective action when necessary.
- Establish and maintain effective quality-control procedures throughout the order preparation process.
- Ensure missing, damaged or unavailable inventory is identified and communicated early.
- Ensure order changes and additions are properly documented, communicated and completed.
- Ensure completed orders are staged logically and ready for loading.
- Investigate recurring order errors and implement improvements to prevent them from continuing.

LOADING, RETURNS & INVENTORY FLOW

- Oversee and participate in loading and unloading trucks and trailers.
- Ensure orders are checked for accuracy before leaving the warehouse.




- Ensure trucks and trailers are loaded safely, efficiently and in a manner that protects rental inventory.
- Maintain and adjust loading standards that reduce product damage and improve unloading and field efficiency.
- Ensure appropriate carts, straps, blankets, racks and other equipment-protection methods are used.
- Ensure returned inventory is unloaded and processed promptly.
- Maintain a clear process for identifying returned products as clean, dirty, damaged or requiring repair.
- Ensure inventory requiring cleaning, processing or repair is directed to the appropriate area.
- Ensure completed inventory is returned to its designated storage location promptly.
- Ensure loading, receiving, returns and staging areas remain organized and functional.
- Investigate recurring inventory damage, missing items and loading problems and implement corrective measures.

STAFFING & TEAM LEADERSHIP

- Schedule Operations employees based on anticipated workload and operational requirements.
- Review upcoming workload and determine labour requirements in advance.
- Allocate Operations staff and labour across warehouse, Eventwares and Field requirements based on workload, priorities and scheduled events.
- Adjust daily staff assignments and priorities as operational requirements change.
- Ensure employees remain productive and understand their next priority when assigned work is completed.
- Identify staffing shortages early and recommend schedule changes, additional shifts, overtime or additional staffing when required.
- Monitor employee productivity, work quality, attendance and adherence to company standards.
- Participate in recruitment, interviewing and selection of Operations employees.
- Train and onboard new Operations employees.
- Provide employees with ongoing direction, coaching and feedback.
- Address performance, attendance, quality and safety concerns promptly.
- Document recurring performance concerns and work with the General Manager on corrective action when appropriate.
- Identify and develop employees with the potential to become future Warehouse Supervisors, Field Supervisors and team leads.

FLEET & EQUIPMENT

- Monitor the operational readiness of trucks, trailers, forklifts, warehouse equipment and other operational assets.
- Ensure required vehicle and equipment inspections are completed.
- Ensure maintenance and repair concerns are identified, reported and addressed.
- Coordinate vehicle and trailer requirements with the operational schedule.
- Assist in assigning appropriate trucks and trailers to scheduled jobs based on equipment requirements, capacity and availability.
- Ensure vehicles, trailers and operational equipment are maintained, stored and handled in a manner that reduces unnecessary damage and downtime.
- Identify recurring equipment issues and recommend repair, replacement or process improvements when appropriate.

FIELD OPERATIONS The Operations Manager will support and progressively assume greater responsibility for Winnipeg Field Operations as the company continues to grow.

- Support the successful execution of installations, deliveries and pickups.
- Ensure Field employees have the equipment, information and resources required to complete scheduled work.
- Communicate with Field Technicians, Apprentices and Crew Leads regarding operational requirements and priorities and issues.
- Assist in resolving field problems involving inventory, equipment, staffing, vehicles or logistics.
- Monitor field quality, efficiency, safety and employee performance.
- Participate in field operations when required.
- Work with management on field labour requirements and scheduling.
- Develop and maintain standards and procedures for consistent field execution.
- Develop Field Supervisors and Crew Leads as the Winnipeg operation grows.

WAREHOUSE ORGANIZATION & FACILITY

- Maintain a clean, safe and organized Winnipeg warehouse.
- Establish and maintain designated inventory and storage locations.
- Ensure aisles, loading areas, workspaces and emergency exits remain explicit.
- Ensure inventory is stored in a manner that protects equipment and allows for efficient picking and restocking.
- Identify opportunities to improve warehouse layout, product flow and storage.
- Maintain appropriate standards for receiving, staging, loading, production and returns areas.
- Ensure warehouse equipment and work areas are properly maintained.
- Conduct regular warehouse inspections and address identified deficiencies.

SAFETY

- Lead by example in maintaining a safe working environment.
- Ensure employees follow Pinnacle Event Rentals’ safety procedures and PPE requirements.
- Ensure employees receive appropriate training before operating vehicles, forklifts, machinery or other equipment.
- Identify and correct unsafe working conditions and practices.




- Stop unsafe work or equipment use when necessary.
- Ensure incidents, injuries, equipment damage and safety concerns are appropriately reported and documented.
- Participate in safety meetings, training and continuous safety improvements.
- Ensure Operations employees comply with applicable company policies and safety requirements.

COMMUNICATION & ACCOUNTABILITY

- Maintain clear communication between Operations, Project Coordination, Client Relations and management.
- Ensure changes affecting Operations are documented and communicated to the appropriate employees and departments.
- Follow up on important operational changes and priorities to confirm they have been completed.
- Communicate inventory shortages, staffing concerns, equipment problems and potential delays early.
- Escalate issues requiring management decisions before they become last-minute emergencies.
- Provide management with clear information regarding operational performance, staffing requirements and recurring problems.
- Investigate operational failures to determine why they occurred and implement corrective measures to reduce recurrence.
- Take ownership of issues within Operations and follow them through to resolution.

EXPECTATIONS:

- Demonstrate ownership and accountability for Winnipeg Operations.
- Be proactive and anticipate operational requirements rather than simply reacting to problems.
- Maintain high standards for order accuracy, product cleanliness and presentation.
- Lead from the floor and remain willing to perform hands-on operational work.
- Provide clear direction and hold employees accountable while maintaining professional and respectful leadership.
- Effectively prioritize multiple events, orders and deadlines.
- Maintain an organized and efficient warehouse.
- Protect Pinnacle’s inventory, vehicles, equipment and property from unnecessary damage.
- Communicate problems and resource requirements early.
- Bring forward solutions when identifying problems.
- Remain flexible as schedules, workloads and operational requirements change.
- Continuously identify opportunities to improve productivity, quality, safety and client experience.
- Build systems and develop people so the Operations Manager does not become the bottleneck as the company grows.
- Follow and enforce Pinnacle Event Rentals’ Culture, Safety, Employee Handbook and company policies.

QUALIFICATIONS:

- Previous experience in operations, warehouse management, logistics, event rentals, construction, transportation or a similar hands-on operational environment.
- Previous leadership, supervisory or management experience.
- Strong organizational, planning and problem-solving abilities.
- Demonstrated ability to lead employees, delegate work and hold team members accountable.
- Ability to plan labour requirements and prioritize work against changing deadlines.
- Strong attention to detail and commitment to quality.
- Strong written and verbal communication skills.
- Comfortable working in a fast-paced, hands-on environment.
- Valid Manitoba Class 5 Driver’s Licence.
- Experience driving trucks and towing trailers considered an asset.
- Forklift and material-handling equipment experience considered an asset.
- Event rental or rental industry experience considered an asset.
- Ability to use Google Workspace and learn Pinnacle’s rental and operational software.
- Ability to lift and carry up to 50 lbs and perform physical work when required.

SUCCESS IN THIS POSITION:

Success in this position means Winnipeg Operations runs in a planned, organized and proactive manner.

Orders are prepared accurately and on time. Products are clean and event-ready. Trucks are loaded correctly. Missing items and unnecessary damage are reduced. Returns are processed promptly. The warehouse remains organized. Employees understand their responsibilities and priorities. Departments identify problems before they become emergencies.

Most importantly, the Operations Manager creates and maintains systems, standards and accountability that allow Pinnacle Event Rentals’ Winnipeg operation to continue growing without relying on ownership to manage every day-to-day operational decision.

Pay: $65,000.00-$80,000.00 per year

Benefits

- Dental care
- Extended health care
- Vision care

Application question(s):
- Are you legally authorized to work in Canada?
- What is the Largest number of employees have you been responsible for supervising at one time?
- This is a hands-on Operations Manager position. Are you comfortable regularly working on the warehouse floor, assisting with loading/unloading and working alongside the team when required?
- This position may require early mornings, evenings, weekends and extended hours during peak event periods. Are you able to work a flexible schedule when operational requirements require it?

- Briefly describe an operational problem or inefficient process you identified and what you did to improve it.
- The advertised salary range for this position is $65,000–$80,000 annually, based on experience. Is this range generally consistent with your expectations?

Experience:
- Supervising/Managment: 1 year (preferred)

Licence/Certification:
- 5F (required)

Work Location: Hybrid remote in Winnipeg, MB R3E 2X7

📌 Operations Manager (Winnipeg)
🏢 Pinnacle Event Rentals
📍 Winnipeg