We are looking for someone who would like to manage our Visa Application Centre of with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes as per Critical Service Levels and Reporting requirements from the Embassy/Consulate.

Areas of responsibility and brief description

- Undertake overall responsibility of the business unit for the Visa Application Center in IL
- Direct responsibility for the VAC’s profitability and achieve targets (EBIT) set by the Zone/Region, including development and roll out of recent services and concepts.
- Develop and maintain business relationships with all Consulate officials
- Ensure compliance to all existing processes and meet the defined Critical Service Levels (CSLs). Ensures that the Teams are mentored & work towards adherence of all SOPs/ processes from an Operational and ISO perspective.
- Manage unit and staff efficiency & productivity. Ensures that the Teams are aligned & contribute towards achievement of EBIT targets and cost savings initiatives.
- Responsible for implementation of process enhancements to improve quality & efficiency of the Unit. Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.
- Lead new process roll-out as requested
- Control & maintain Unit's expense budgets and allocated resources.
- Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development. Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring (including internal and external audits)




- Manage Security (Physical & Data) at the VAC and to ensure effective controls are in place to pre-empt any physical / data security breach incidents.
- Work closely with the Value Added Services team in order to create new channels of Revenue.
- Liaison with support functions (Administration, HR, Finance, IT, etc.) for ongoing issues, IT developments, projects, etc.
- Manpower forecasting specially to meet peak season hiring requirements, as well as conducting of interviews, as needed, in conjunction with HR.
- VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.

REQUIREMENTS

Education: Minimum: Bachelor’s degree from accredited university

Additional: Post-Graduate or global equivalent

Experience

- Minimum 2 years of experience in operations, with experience in VISA / Passport
- Prior experience of managing a mid-sized team
- Experience in managing processes, as well as leading on projects, a plus.

Knowledge & Key Skills:

- Proficiency in MS office, especially Excel
- Adaptability and presence of mind to handle complaints and escalations
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Professional level of both written and spoken communication for interactions with VAC staff
- Knowledge of any primary language of India will be an advantage

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits

- Dental care
- Paid time off
- Vision care

Application question(s):
- Are you available to be onsite daily

Work Location: In person

📌 Operations Manager- Visa Application Centre (Ottawa)
🏢 VFS Global
📍 Ottawa