Oracle Retail MFCS – Application Support Lead

Location: Remote

Duration: Contract

Work Authorization: No visa restrictions

Position Overview

We are looking for an experienced Oracle Retail MFCS (Merchandising Foundation Cloud Service) Application Support Lead with strong experience in Oracle Retail MFCS, particularly Sales Audit. The ideal candidate will have a solid background in application support, incident management, business coordination, and offshore AMS team management.

This role will serve as a key liaison between business stakeholders, IT teams, offshore support teams, and Oracle Retail/MFCS support teams.

Key Responsibilities

- Act as the primary liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS/Sales Audit support for incidents, enhancements, and service requests.
- Lead application support and service delivery for Oracle Retail MFCS, ensuring adherence to SLAs and incident resolution timelines.
- Provide functional support for MFCS/Sales Audit and related retail merchandising processes.
- Gather and analyze business requirements and translate functional requirements into actionable tasks for offshore development and support teams.
- Manage incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and preventive actions.
- Coordinate with offshore teams for troubleshooting, issue resolution, enhancements, and production support.
- Lead release planning, testing, deployment coordination, and production implementation activities.
- Ensure production changes follow established change management and release management processes.




- Monitor application performance, operational KPIs, recurring incidents, and SLA compliance.
- Identify opportunities for process improvement, application optimization, and operational efficiency across MFCS integrations and workflows.
- Coordinate with technical teams to troubleshoot integration and application issues.
- Communicate status, risks, issues, and resolutions to business and IT stakeholders.
- Ensure minimal business disruption during releases, maintenance activities, and production deployments.

Required Skills

- Strong experience with Oracle Retail MFCS / RMFCS
- Robust Oracle Retail Sales Audit (ReSA) experience
- Experience in Oracle Retail application production support / AMS
- Strong understanding of retail merchandising business processes
- Experience with Incident, Problem, and Change Management
- Experience performing Root Cause Analysis (RCA)
- Strong experience coordinating with offshore support/development teams
- Business requirement gathering and functional analysis
- Release management, testing, and production deployment coordination
- Strong stakeholder management and communication skills
- Experience working with SLA/KPI-driven application support
- Ability to work in the Plano, TX business time zone

Preferred Skills

- Experience with Oracle Retail integrations and interfaces
- Knowledge of related Oracle Retail applications/modules
- Experience in retail industry environments
- Experience working with US-based retail teams
- ITIL/service management experience
- Experience managing application enhancements and continuous improvement initiatives

📌 Oracle Retail MFCS – Application Support Lead (Canada)
🏢 Global Applications Solution
📍 Canada