Patient & Family Engagement Advisor - Quality and Strategy - Term Full-Time

Job Category

:

Quality and Strategy

Full-Time

On-site

Locations

Showing 1 location

Whitehorse General Hospital

5 Hospital Road

Whitehorse, YT Y1A3H7, CAN

Description

Term Full-Time Position - (1.0 FTE)

September 17, 2026 - September 17, 2027

and salary are currently under review.

(PSAC Bargaining Unit)

Reporting to the Manager, Quality Improvement and Risk Management, the Coordinator, Patient and Family Engagement, is responsible for supporting the design, implementation, and evaluation of patient and family engagement programming across the organization. This role develops and maintains meaningful, sustainable partnerships with patients, families, and caregivers in planning, delivering, and improving services across Yukon Hospitals. The position facilitates knowledge sharing and learning to ensure compliance with best practice, legislation and regulations, corporate policies and procedures, patient safety standards and others.

Knowledge, skills and abilities required:

Strong knowledge of program development and project management methods, techniques and quality improvement processes

Strong knowledge of patient, family, and caregiver engagement principles and methods for meaningful, sustained engagement with the organization

Understanding of integrated quality improvement and risk management, including best practices, policies and procedures, standards and legislation/regulations

Comprehensive knowledge of Indigenous Peoples history, culture, communities and an understanding of First Nations peoples experiences within the healthcare system

Knowledge of the hospital or healthcare settings specifically professional standards and clinical operations





Knowledge of policy development and learning practices, tools and techniques

Excellent organizational and problem solving skills specifically in ambiguous and uncertain circumstances

Strong analytical and data interpretation skills

Outstanding communication (verbal and written), facilitation and presentation skills

Ability to collaborate with a variety of people and job functions at all levels inside and outside the organization

Proficient computer skills including Microsoft Office (Word, Excel and PowerPoint) with ability to quickly learn new systems and skills as needed

Ability to remain flexible and adapt the approach for specific situations

Ability to gather, analyze and report program information and data

Ability to communicate and engage effectively with a wide range of health care professionals and stakeholders

Ability to set priorities and demonstrate sound judgment

Demonstrated ability to work independently in a quick-paced environment, allocate time appropriately and show initiative

Ability to solve problems and make evidence-based decisions

Excellent ability to work as a team and build positive working relationships with peers, colleagues and partners

Ability to support learning opportunities and facilitate dialogue/discussion

Ability to assess and evaluate program effectiveness within a compliance driven environment The successful applicant will hold a Bachelor’s degree in a health-related field, health administration, public health, social sciences, or a related discipline, with two to three years of experience in healthcare, quality improvement, patient experience, or community engagement. Demonstrated experience working directly with patients, families, and caregivers is required. An equivalent combination of education, training, and experience may also be considered.

📌 Patient & Family Engagement Advisor - Quality and Strategy - Term Full-Time (Dawson City)
🏢 Yukon Hospital
📍 Dawson City