Requisition # PATIE003027 (PSAC Bargaining Unit)

Term Full-Time Position (1.0FTE)

September 17, 2026 – September 17, 2027

“ and salary are currently under review.”

APPLY: Patient & Family Engagement Advisor – Quality and Strategy – Term Full-Time | External Yukon Hospital Careers

Are you looking to be part of an exceptional and passionate health care team in one of Canada’s most spectacular natural environments with vast and stunning wilderness at your doorstep?

Yukon Hospitals strives to cultivate an environment of passionate and engaged people with a culture that values growth, work/life balance, and wellness in helping all our people reach optimal ability. Our organization is an integrated system of hospitals: Whitehorse General Hospital (79 beds), Watson Lake Community Hospital (6 beds) and Dawson City Community Hospital (6 beds).

Reporting to the Manager, Quality Improvement and Risk Management, the Coordinator, Patient and Family Engagement, is responsible for supporting the design, implementation, and evaluation of patient and family engagement programming across the organization. This role develops and maintains meaningful, sustainable partnerships with patients, families, and caregivers in planning, delivering, and improving services across Yukon Hospitals. The position facilitates knowledge sharing and learning to ensure compliance with best practice, legislation and regulations, corporate policies and procedures, patient safety standards and others.

Knowledge, skills and abilities required:

- Strong knowledge of program development and project management methods, techniques and quality improvement processes
- Strong knowledge of patient, family, and caregiver engagement principles and methods for meaningful, sustained engagement with the organization
- Understanding of integrated quality improvement and risk management, including best practices, policies and procedures, standards and legislation/regulations




- Comprehensive knowledge of Indigenous Peoples history, culture, communities and an understanding of First Nations peoples experiences within the healthcare system
- Knowledge of the hospital or healthcare settings specifically skilled standards and clinical operations
- Knowledge of policy development and learning practices, tools and techniques
- Excellent organizational and problem solving skills specifically in ambiguous and uncertain circumstances
- Strong analytical and data interpretation skills
- Outstanding communication (verbal and written), facilitation and presentation skills
- Ability to collaborate with a variety of people and job functions at all levels inside and outside the organization
- Proficient computer skills including Microsoft Office (Word, Excel and PowerPoint) with ability to quickly learn new systems and skills as needed
- Ability to remain flexible and adapt the approach for specific situations
- Ability to gather, analyze and report program information and data
- Ability to communicate and engage effectively with a wide range of health care professionals and stakeholders
- Ability to set priorities and demonstrate sound judgment
- Demonstrated ability to work independently in a fast-paced environment, allocate time appropriately and show initiative
- Ability to solve problems and make evidence-based decisions
- Excellent ability to work as a team and build positive working relationships with peers, colleagues and partners
- Ability to support learning opportunities and facilitate dialogue/discussion




- Ability to assess and evaluate program effectiveness within a compliance driven environment

The successful applicant will hold a Bachelor’s degree in a health-related field, health administration, public health, social sciences, or a related discipline, with two to three years of experience in healthcare, quality improvement, patient experience, or community engagement. Demonstrated experience working directly with patients, families, and caregivers is required. An equivalent combination of education, training, and experience may also be considered. TO APPLY: Visit our website and apply by 4:00pm October 1, 2026

For more information, contact recruitment at (phone hidden)/9000 ext. 8347

Visit whitehorse.ca and yukon.ca for more information on Whitehorse and living in the Yukon!

Indigenous Workforce Initiative – We are committed to having a workforce that reflects the community we serve. When you apply for a job, you can choose to identify as Indigenous in your application. Please do so in whatever manner you feel accurately reflects who you are.

Yukon

Hospitals’ Indigenous Engagement Advisor will then contact you to offer support with your application, share information about training or mentorships, and answer any questions you may have. All self-identification information will remain confidential.

You can get support before or after applying for a job by contacting [email protected] or calling (phone hidden).

Yukon Hospital Corporation is committed to employment equity. All qualified candidates are encouraged to apply, however, only those candidates selected for further consideration will be contacted. Unfortunately, at this time, we are unable to consider resumes from International applicants. Candidates must be legally entitled to work in Canada in order to apply, i.e. have Landed Immigrant Status, Work Visa, or be a Canadian Citizen.

📌 Patient & Family Engagement Advisor – Quality & Strategy - Whitehorse General Hospital (#PA7) (Ottawa)
🏢 HealthCareCAN
📍 Ottawa