Larga Kitikmeot is a medical boarding home which provides a protected and comfortable home-like atmosphere for patients travelling from the Kitikmeot Region of Nunavut for medical services. We are seeking a full time Patient Service Representatives for evening shifts who will be responsible for overall operations at the front desk including answering phones, dispatching drivers, checking-in guests, responding to requests for assistance and confirming medical appointments and travel reservations.

6-Month Term with possible extension

Monday to Friday - 8:00 AM to 5:00 PM

Responsibilities

- Providing exceptional customer service
- Orientate guests to their rooms, Larga policies, facility amenities, and the general routine of the boarding home and overflow location. Act as a resource for all guests with any questions they may have.
- Manage keys system; ensure guests are provided with keys upon arrival, and retrieve upon departure.
- Effectively operating a multiline phone system, and transferring calls etc.
- Record arrivals, departures, discharges and admissions in books and on room chart and trip sheets, update as needed.
- Maintain effective communication with guests and dispatch for all transportation needs.



Coordinate guests to ensure that they are ready for appointments and airport departures in a timely manner. Support dispatch after hours (evenings and weekends) to coordinate travel to/from medical appointments.
- Advises escorts and patients of travel policies as needed
- Arranges pick-up of medications and special equipment

Qualifications

- 1-2 years previous experience in an administrative role.
- Must demonstrate exceptional customer service skills.
- Be self-motivated and able to work independently.
- Must be well organized and able to prioritize workload.
- Have experience managing conflict resolution and maneuvering high stress situations.
- Must maintain effective written and verbal communication skills and be able to read, write, comprehend and speak English fluently.
- Must be able to successfully pass a medical and security clearance each year.

To Apply:

Please submit your resume

We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

Larga Kitikmeot is committed to providing an inclusive and respectful workplace. We welcome applicants of all backgrounds and strongly encourage Nunavut Inuit Beneficiaries and Indigenous applicants to apply.

📌 Patient Services Representative (6-Month Term) (Yellowknife)
🏢 Larga Kitikmeot
📍 Yellowknife